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Development Specialist DecApril 2024 Managed end-to-end processes for product development, including cost analysis, data analytics, and logistics planning for import and export via air and sea freight. Conducted product testing, coordinated import procedures, and oversaw component inspections to ensure product compliance. Represented the company during overseas business trips to the United States, South Korea, and Thailand, conducting market research both online and in physical markets to identify potential products for development. Gathered competitive intelligence and information on rival products to inform product development strategies. Adjusted product specifications and devised sales strategies based on market

Supply Chain management: Evaluate product specifications/plan product line and strategy/estimate purchase, channel customers and sales quantity/evaluate purchase cost and estimate market selling price/warranty 6. DOA & RMA/post-introduction purchase, sales and inventory planning. 7. Planning and supervise market intelligence collection and market research plans, including various product promotions, sales promotions and preparatory activities, and assist channel promotion from a marketing perspective. 8. MDF, marketing budget and Soft dollar management. 9. PM business report management. Achievement ✔H sales revenues YoY/ GP YoY +

programs, emphasizing operational excellence. Pioneered and led the innovative "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities. Directly engaged with more strategic customers at the C-Suite and SVP levels to create white-glove strategic account plans, enhancing communication and alignment on business objectives to ensure long-term success. Introduced data-driven models for customer health scoring, driving effective customer prioritization. Established a CX Governance Council for cross-functional collaboration and meeting retention goals and identifying new areas of cross-sell / up-sell. Executive Customer Success Manager • Citrix

MSP AugustPresent Delivering remote and on-site support with excellence, with a focus on customer satisfaction. L3 Service Desk Technician • Sedna Industrial IT Solutions - MSP JuneAugust 2023 IT Tech for the mining industry, they support the mining industry with advanced technologies and optimization, through automation and remote monitoring. Business Analyst • GEODIS AprilAugust 2021 GEODIS is a worldwide transport and logistics leader that supports clients in their daily work by helping them overcome their logistical constraints. They are recognized for their expertise and mastery of all aspects of the supply chain, as they serve as a real growth