prepared client expectations and facilitated smooth transitions and improvements for the Sportsbook product. Compliance and Reporting: I liaised with compliance teams, facilitating the automatic delivery of reports to authorities and licensed operators across the USA, Europe, and Africa. This involved covering crisis management schedules and resolving complex outages, ensuring transparent communication with stakeholders. Team Management: Managing administrative tasks for my team, I handled annual and sick leaves, career progression, performance reviews, coaching, and development plans aligned with company OKRs. Achievements I adeptly implemented previously absent processes at Derivco, establishing a well-defined "Definit...
Full-time / Interested in working remotely
Kepner Tregoe Resolve・
Problem Management