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3 persons team Brand communication and promotion Regional Distribution Maintenance Sales target achievement Trade promotion projecting and executing Trade Dialogue Bars & Clubs retail relationship maintenance PG management CR promotion and event executing Outlet promotion planning and executing JulyMarch 2022 Brand Ambassador • Distell Bisquit Cognac promoting Bisquit Cognac educating Bisquit Cognac sales maintenance Bisquit Cognac sales plan projecting Bisquit Cognac tasting event hosting Bisquit Cognac trade dinner hosting Bisquit Cognac trade visiting Bisquit Cognac bartender and bar staff training OctoberJune 2017 Sales Executive • Distell MOT & HORECA Channel development On Trade SWS (DIstriubutor) management On Trade SWS (DIstriubutor) ana...

SLAs. Provide lead support to service management analysts in managing day-to-day services. Provide priority support for VVIP users, Preparing weekly,monthly and annual meeting report submissions are part of my task. JanuaryOctober 2021 Service Desk Manager / Project Manager Taylor's University Malaysia As a service desk manager, I am responsible for managing the daily operations of the service desk and monitoring ITSM. Team management is part of my job. The service desk team consists of 16 members, representing the team to other stakeholders and helping to ensure that the service desk is

Pesanggrahan, South Jakarta, Indonesia Anwar Solehudin An Experienced Contact Center professional with almost 6 years of hands-on experience. Strong in contact center operation specialized digital customer experience management with a demonstrated history of working in Banking Industry | Fintech | Start Up | Telecommunications Industry | Online Travel Agents Industry | Contact Center (Quality Assurance, Learning and Development, Operations). https://www.linkedin.com/in/anwar-solehudinContactWORK EXPERIENCE Customer Service Supervisor • Hijra Bank NovemberPresent - Monitor performance and traffic of customer service inquiries from various channel (Call Center, In-app live chat, Social Media, and Escalations) - Monitor agent

Medical Information Management,Kaohsiung Medical University Bachelor of Medical Information Management,Experience Epic Tech Taiwan, 2020/05 - current Aspect of business, generate the product vision and business model with "Consensus Workshop Method". Aspect of Organization, build up an agile team with Scrum framework, improve productivity with "Evidence-Based Management". Aspect of technical, design a robust architecture to serve 25,000 members and design 4 Taiwan patents. Xuenn, 2017//04 As a project leader not only design the system architecture but also manage product efficiently. Galaxy Software Service, 2013//06 PIC of

Clinical chemistry Analyzer-c311,c501,c503,c701. Remote Service, Server connection-Cobas Link. Pre&Post-analytical system-p471, p612, p501. Instrument Teach-in, Performance Check. Automation CCM equipment. Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment plan. Customer Service Operation Training. Troubleshooting & Maintenance Training. Maintenance Short Guide P roduction. Build Customer Trust and Emotional Relationship. Maintenance & Troubleshooting Service. Phone/Remote Support Skills. On call service, Complaint Handling. Responsibility, Customer Care, Key Account Management. Key Account：HCH, CGMH-Taoyuan, CGMH

welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects

have a strong learning ability and a consistent serious attitude, and I will definitely be able to challenge any difficult task. In addition to having a strong dream, I look forward to using the actual original Mercedes Benz/SCANIA and Benz commercial vehicles/Ssangyong SUV sales and management service experience, as well as dealer channel management experience, with enthusiasm, and creating endless possibilities for the company Having good computer skills will improve work efficiency. I am quite confident in the workplace applications of Word, Excel, and PowerPoint. The professional license that I have is a