Strategic Customer Success
Todd Jacobsen Dynamic and results-focused professional with an extensive track record in Customer Success, Strategic Operations, and Operational Excellence. I excel in leading cross-functional projects and driving change management initiatives while fostering collaborative, team-oriented environments. My experiences across several renowned organizations highlight my expertise in strategic agenda execution, complex problem-solving, and the orchestration of leadership team meetings. Newbury, MA, USA Work Experience Customer Success: Strategic Accounts and Escalations • Zendesk JanuaryJune 2023 As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management
Full-time / Interested in working remotely
MIT Sloan Executive Education・
Mastering Design Thinking