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My leadership and managerial prowess shine through my diverse workplace experiences. Business & Project Management Experience: 2 years as a Project Manager 2 years as a Sales Manager/Project Manager (ODM/OEM) 5 years as a Sales Manager/Project Manager (ESCO/IoT/Energy) Supply Chain Management Experience: 4 years as a Supply Chain Management Planner 2 years in Customs 3 years in Logistics Management Customer Service Management Experience: 5 years as a Customer Service Supervisor (Managing a team of 5-8 individuals) Key Attributes: Rich project management experience, adept at coordinating internal operations and managing

js, ensuring optimal performance across devices. Translated designs into high-quality code, conducted debugging, and provided technical support. Integrated REST APIs, performed automated testing, and maintained security protocols. Actively engaged in code reviews and stayed updated on frontend technologies and best practices. JuniPresent IT ESB Application Services Management • Telkomsel Orchestrated CI/CD pipelines and managed application deployments on the OCP platform. Monitored performance using Grafana and Kibana, ensuring reliability and scalability. Collaborated with developers to resolve issues, enhancing customer transactions across Telkomsel channels. Maintained documentation and implemented security measures for application and

制薪資成並控制薪資成本 2. 執行所有既定的人事政策、勞工規定和安全程序、員工激勵計劃和員工激勵活動行事曆 3. 訓練並考核服務員,訓練員,計時組長的工作表現 4. 執行內外部顧客滿意評估計畫 學歷New York University Recreation resource and service managementFu Jen Catholic University Economics

banks, financial holdings, insurance, and electronics manufacturing companies. Independently implemented solutions on the client side and completed customer project deployments. As a project team member, provide customized service and integrate client systems with UEM services such as SSO, email, internal website, internal file server, AD server, and O365 services. As a good service provider, I provide stable maintenance, technical support, and good communication with clients' IT. As a first-line problem solver, dealt with the technical issues of end-users and resolved the solutions. Lecturer of IT UEM management training. ( 3 times, 20+

Engineering, Key Account Servicing Management, and Service Product development, leading the whole department to provide 24x7 customer service to overseas customers regarding software and hardware after-sales service requests. Set up the governance and management tools for service team operations. Define the R&R of the newly created service team. Act as head of the service team for global branches, including HK, SEAN, AU, TW, KR, UK, and EU, with the full spectrum of service management including service operation and products, and make final decisions for any after-sales service-related request and escalation. AwardOutstanding Team

度同理心卻不失重心，真摯優雅的專案經理。 學歷 私立東海大學 外國文學與語文學系 SepJune2012 國立台南女中 普通科 SepJune2008 技能 Project Completion & Management Sales Service & Management Customer Relationship Maintain 語言 Chinese - Native Madarin Chinese - Native English - Professional ( Toeic工作經歷 2021/7-2021/9 國定古蹟菸酒專賣局 修復再利用計畫 專案助理 社團法

Orian Yang With 5 years of experience in developing and operating products for talent development on a global scale, I am actively seeking new challenges in product/project management across diverse sectors. As a professional capable of rapid learning, proactive execution, and precise planning, I have a strong passion for service design and product management. I excel at breaking down language and cultural barriers, becoming a key force in fostering team collaboration. If you're looking for someone who can transform diverse experiences into innovative success, then you definitely don't want to miss out on