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goals set by the higher authorities. Delivering valuable customer service. Office Assistance • Sahara India OctoberJuly 2000 Supported the Branch Manager and other seniors in handling all of their responsibilities and was present for any assistance if required. With all emphasis towards learning from my seniors and colleagues.. EducationRANCHI UNIVERSITY M. ComRajendra Institute of Management Studies Post Graduate Diploma in Business ManagementYOGODA SATSANGA MAHAVIDYALA B.Com. (Hons.) Languages Hindi — Professional English — Fluent Skills Problem Solving Ability • Delegation high endurance against stress • Decision Making Organizational /Managerial Skills Customer Service Communication Skills Teamwork

Aris Fathul Rizki Creative Workers Jakarta, Indonesia Pemikir kreatif, dapat bekerja individual atau dalam tim, kemampuan di bidang administrasi yang cukup, Komunikator proaktif, dan berkomitmen untuk mengembangkan hubungan positif dalam lingkungan kerja kantor maupun virtual. Work Experience Administrasi Akademik, Digital Content & Finance • BISASARJANA.ID JanuaryPresent Sebuah organisasi konsultan pendidikan S1 & S2 dalam mengelola operasional/rutinitas perkuliahan jarak jauh (Kelas Virtual/Online), bekerja sama dengan kampus di jakarta dan sekitarnya (Mitra). °°Sebagai Bag. Akademik, Content Creator dan Admin Keuangan – FreelancedEducationSekolah Tinggi Ilmu Ekonomi Dharma Bumiputera Manajemen SDM Skills User Experience Admnistration Customer Service Digital Content

has given me the ability to learn and improve in the world of work, such as mass communication, teamwork, time management, leadership, problem solving, decision making, contributing to long term plans. Work Experience Delivery Team • Byebeli MeiPresent | Jakarta | Part Time Picking up and delivering the unit rented by the customer Contacting the customer regarding the rented unit. Beautician • Unicare Aesthetic Clinic JuniPresent | Jakarta | Full Time Recommend beauty products to consumers and analyse their needs Educate consumers about the risks associated with medical procedures and how to manage them Provide the best service to consumers Communicate with patients about

successfully deployed On-Premise VMware Workspace ONE Unified Endpoint Management to the client to secure their devices (including mobile phones, pads, and laptops) and prevent data leaking. Notable clients included large banks, financial holdings, insurance, and electronics manufacturing companies. Independently implemented solutions on the client side and completed customer project deployments. As a project team member, provide customized service and integrate client systems with UEM services such as SSO, email, internal website, internal file server, AD server, and O365 services. As a good service provider, I provide stable maintenance, technical support, and good communication with clients

Manager/Project Manager (ODM/OEM) 5 years as a Sales Manager/Project Manager (ESCO/IoT/Energy) Supply Chain Management Experience: 4 years as a Supply Chain Management Planner 2 years in Customs 3 years in Logistics Management Customer Service Management Experience: 5 years as a Customer Service Supervisor (Managing a team of 5-8 individuals) Key Attributes: Rich project management experience, adept at coordinating internal operations and managing project costs, quality, and risks. Expert in budgeting and cost control, effectively reducing costs and enhancing profitability. Excellent communication skills, facilitating effective communication and coordination

74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer support specialists, ensuring they understood job requirements, developed essential skills, and worked effectively as a team. Successfully trained four new staff members to date. EDUCATION National Kaohsiung University of Science and Technology Master in Applied English, Jan 2012 HARD SKILLS Data-Driven Marketing Project Management Digital Marketing

Assisted 100+ customers weekly by utilizing extensive product knowledge, leading to a 10% increase in customer satisfaction scores. Retail Sales Associate • Hard Rock Cafe Sharm El Sheikh OctoberDecember 2020 • Increased customer retention by 15% by effectively using CRM software to track and manage sales activities, leading to improved customer relationships. • Provided exceptional customer service to an average of 40 customers per day, resulting in AED 26 K in additional revenue. • Collaborated with team to achieve 140% of sales goals for 3 months, utilizing efficient time management skills to stock and organize inventory. • Streamlined team operations