on key business directions Filled information gap for team members in the US and Taiwan Mitigated gap between expectation and implementation through timely feedback in standup meeting Sr. Business Analyst (Remote) • Dell Technologies JanuaryJanuary 2022 Worked with 6 cross function teams to develop 5 software solutions (M365 RPA + VBA) using Agile methodologies. Quotation process was speeded up by 96%, from 2 hours to 4 minutes Led intern to automate monthly manual reports, which improves process time by 76% and data accuracy by 10% Business Analyst • DHL Express JuneJune 2018 Worked cross-functionally to automate internal processes by