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product development, including cost analysis, data analytics, and logistics planning for import and export via air and sea freight. Conducted product testing, coordinated import procedures, and oversaw component inspections to ensure product compliance. Represented the company during overseas business trips to the United States, South Korea, and Thailand, conducting market research both online and in physical markets to identify potential products for development. Gathered competitive intelligence and information on rival products to inform product development strategies. Adjusted product specifications and devised sales strategies based on market analysis. Developed pricing strategies and formulated marketing plans for

various security solutions throughout the product development lifecycle and up to decommissioning, as well as project architecture reviews. * According to headquarters' security quality requirements (based on IEC 62443, ISO 27001, CSF 2.0 standards), data security management/internal audits, localization system implementation, preparation of related materials, and conducting education and training will be carried out. * Based on verification and validation (V&V), I conduct functional and security testing on IP security cameras and their backend support systems and platforms (PCs, AIOs, servers, network environments, Windows/[embedded] Linux). This includes penetration testing, ACL permission control

10% decrease in customer complaint cases. Churn Rate Optimnization ◆ Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. ◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. ◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. - Reduced overall churn by 1.53% - Increased conversion rate from purchase page to checkout by 10%. Up-selling and Product Experience Optimization ◆ Decomposition of UJM and data performance, conducting A

selling approach. Organize internal product training, provide best practices building and host market education. Monitor ad solution usage, clients' campaign performance and conduct competitor analysis Provide insights and revenue-driving ad product strategies for sales teams Co-work with the global product team to develop effective ad solutions Conducting new products go to market plan. Provided brand digital marketing strategy consulting and planning for LE & SMB Accomplishments Led product revenue growth YoY 300%, and QoQ from 128% to 618% inLaunched 5 new biz-solution products (including backend system development) and met sales target of 100%+ in

guidance to junior designers. Transitioned to the role of Senior Brand Designer due to structural and policy changes. Senior Brand Designe r | FebNov 2023 • Brand Design - Assistance in building brand guidelines for new crypto wallet app (ZONE Wallet) • Motion Graphic & Video Editing • UI/UX Design (Figma) • Market Research • Branding & Marketing • Design Management Streetscaper: Taiwan Freelance Cultural Researcher • Kantar Consulting SeptemberPresent Streetscapers observe, interpret and report on what’s shaping their marketplace, helping clients learn from the leading edge of culture and switch on growth. • Culture Research • Trend Observation Visual Designer (Freelance) • XChange DecemberDecember 2021 XChange is

Kevin Tsai(蔡承凱) Currently working at Taidoc Technology, responsible for maintaining and implementing various modules of PLM (Product Lifecycle Management) system. Over 20 years of practical experience in the field of PLM (Product Lifecycle Management), including expertise in PC (Product Collaboration), PPM (Product Portfolio Management), and PG&C (Project Governance & Compliance) modules. 2 years of experience in Shop Floor System and CIM (Computer Integrated Manufacturing). Well-versed in both client-side and consulting roles, with a diverse range of experience, ability to accurately understand and address customer needs. Strong advantage in quickly learning new

ERP New Taipei City, Taiwan [email protected] Skills SAS, R , SPSS Statistical software tool SAP FI / SD Module , ABAP language AWS Cloud ERP Analysis Data analysis with SPSS, Tableau Project Management Business Flow Analysis e-Commerce API Integration Experience ERP Application Consultant , JanIn a Cloud ERP Consulting firm as an Application Consultant. Execute more than 8 projects including implementation and maintenance projects. Familiar with Sales, Procurement, Inventory Management Internation Transaction Scenario Taiwan GUI Tax localization e-Commerce platform API connection WMS warehouse Integration Consultant , JunIn a Deloitte Consulting firm as an analyst in SAP