Jerry Chen (陳致霖) Professional in CRM, Digital Integration and Project Management. Taipei, Taiwan [email protected] Education -MSc in Marketing Management – Southampton University, United Kingdom -Bachelor in Business Administration – Fu Jen Catholic University, Taiwan Experience Clarins Group, JunPresent (CRM Manager – Head of CRM and Customer Care department) Planned and developed Member-Centic eco-sysetem with integrating digital tools and systems.( Adobe Campaign, Cockpit, LINE OA, Tableau, e-Stamp, Chatbot, Clienteling tool) Built customer journey flow for marketing automation with different touch point and communication tool which induce 5% incremental of the repurchase rate.
Word
PowerPoint
Excel
Employed
Full-time / Interested in working remotely
10-15 years
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