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4-6 years
6-10 years
10-15 years
More than 15 years
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Soft Engineer @銓鍇國際股份有限公司
2023 ~ Present
java程式開發
Within one month
Java EE
JavaScript / ES6 / jQuery
JBoss Application Server
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
東南科技大學
資訊科技與通訊學系
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前端工程師
Within one month
Bootsrap
Node.js
HTML5
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
逢甲大學
通訊工程系
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Avatar of the user.
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
產品經理 Product Manager
Within one month
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
Avatar of Joba Yeh.
Avatar of Joba Yeh.
Past
Senior IT Engineer @ThunderCore
2018 ~ 2023
MIS主管
Within one month
有一定程度的了解。 最近一份工作是區塊鏈行業裡的IT,這是一份很有挑戰性的工作,許多系統都依賴雲端服務,GWS、AWS、Figma、Canva、Zendesk...甚至是NUEiP..等,將不同系統間透過Google或是JumpCloud作為SSO或是安全性的管理,都是很有樂趣的地方....只是苦
Windows 11
Windows Server
MacOS
Unemployed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
龍華科技大學
資訊管理學系
Avatar of Annelics Huang.
Avatar of Annelics Huang.
Team Lead Manager of Technical Operation @Finstek - GMI
2023 ~ Present
Operations Manager / Team Leader / Product Manager / Platform Administrator
Within one month
/QC for new functionalities, deploying services, and monitoring all kinds of system alerts related to trading platforms. Coworking with cross-functional teams such as the business, marketing, developments, and infrastructure, etc. 1. Coordinating with the global Dev and Network team to provide solutions for the stakeholder. 2. Monitoring system, website and feed quotes alerts with 24x7, Zabbix, Opsgenie, and Zendesk for case management. 3. First line response to all trading system related issues with quick actions and troubleshooting to provide workarounds. 4. Azure Cloud/Devops Operati...
System Maintenance
Technical Support
Active Directory
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taipei University of Technology
Industrial Engineering
Avatar of Todd Jacobsen.
Avatar of Todd Jacobsen.
Past
Customer Success: Strategic Accounts and Escalations @Zendesk
2022 ~ 2023
Strategic Customer Success
Within two months
and a deep commitment to client satisfaction. My area of expertise include: Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations • Zendesk JanuaryJune 2023 | Boston, MA As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs. Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs
CRM software
Salesforce
Tableau
Unemployed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
MIT Sloan Executive Education
Mastering Design Thinking
Avatar of Johnny Hsu.
Avatar of Johnny Hsu.
Past
Community Manager @Iron Fish Foundation
2023 ~ Present
Product Manager / Project Manager / Business Development / Growth Manager
Within one month
Johnny Hsu Lead of Ecosystem Growth (L1 blockchain) Taipei City, Taiwan Web3 | DeFi | Crypto | Blockchain Experience Lead of Ecosystem Growth • ThunderCore DecemberOctober 2023 Ecosystem Responsibilities: - Managed partner accounts, facilitating cross-chain, NFT, and developer team collaborations through external agencies. - Initiated and evolved ThunderCore's Developer Program, successfully onboarding 100+ projects within 30 months. - Forged strategic dApp partnerships, providing project development guidance, and executing Go-To-Market plans. - Orchestrated ThunderCore wallet feature launches, solicited user feedback, and delivered essential product data. - Proficient in project operations, Web3 growth platforms, and DeFi rewards design. - Collaborated on ThunderCore
Slack
Zendesk
Notion
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立中興大學
Chinese and Language studies
Avatar of David Painchaud.
Chargé de projets Web
More than one year
Instagram, YouTube. Gestion de réseaux sociaux : Facebook Business Manager, Buffer, Sprout Social, Hootsuite, Commun.it. Suites de bureautique : Suite Office (Word, Excel, PowerPoint), G Suite. Infographie : Photoshop, Sketch, InVision, Slickplan, NinjaMock, Canva. Publicité : Power Editor, Facebook Insights. Connaissance de base de AdWords. Vidéo/Webdiffusion : WeVideo, Flash Media Live Encoder, Adobe Connect. Autres : Zendesk, Eventbrite, Wufoo, Evernote, Google Drive, Dropbox, Paper, SlideShare, Zapier, Adobe Acrobat XI Pro. Expérience Soutien aux communications Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec (JanvierAujourd'hui) Agent au s...
Gestion de projets
WordPress
Drupal
Ready to interview
Full-time / Interested in working remotely
6-10 years
Collège LaSalle
Affaires électroniques (E-business)
Avatar of Fadilla Mustika.
Avatar of Fadilla Mustika.
Customer Care Team Lead @Cicil.co.id
2020 ~ 2023
Administrator and Customer Service Specialist
Within one month
JanuaryAugust 2020 | Jakarta, Indonesia Responsibilities Boosted customer satisfaction by resolving issues effectively. Managed 70+ customer communications daily via Zendesk. Assured smooth processing by tracking & monitoring orders. Improved client applications via thorough reviews & reporting. Customer Service Representative • GraPARI Mitra Telkomsel Banjar OctoberDecember 2017 | Banjar, Indonesia Responsibilities Managed customer bill payments and product sales Conducted daily and monthly financial reports Ensured updated inventory and database management Provided effective customer service and problem-resolution Education State Polytechnic of Malang Chemical Engineering •Skill Microsoft Office Zendesk Google Suite / Microsoft Office Package Languages English — Intermediate Indonesian — Native German — Novice
Microsoft Office
Zendesk
Google Suite / Microsoft Office Package
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Politeknik Negeri Malang
Teknik Kimia
Avatar of Had Jemilin.
Avatar of Had Jemilin.
Player Support | Business Lead Processor @Xsolla
2022 ~ Present
Business Development, Quality Analyst, Customer Service
Within one month
timely completion of assigned tickets and cases within 48 hours or as per the SLA set by the Team Leader. Service Crew • GOLDEN DONUTS SDN BHD OctoberMay 2018 Customer Representative Professional • SRG Asia Pacific Sdn Bhd OctoberJanuary 2018 Handled inbound calls for Maxis, providing assistance to customers on inquiries, ensuring First Call Resolution (FCR), documenting customers' complaints, promoting products, and following up on pending cases that has been escalated to backend team. Skills Word Canva Google Drive PowerPoint zendesk Atlassian Salesforce Google Workspace Confluence JIRA Xspace Palantir Microsoft Office Excel ios Android Languages Malay — Nativ...
Word
Canva
Google Drive
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
Lincoln University College, Kelana Jaya, Selangor, Malaysia
Pastry Production Level 2

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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.