Regional Key Account Manager SaaS & - West India @Work Store Limited
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2023 ~ Present
Area sales manager & Regional sales manager Key Account Manager
Within two months
Retention and renewal, overseeing revenue growth and post-sales services for strategic key accounts in West India. * Spearheading new SaaS-based loyalty program for the West region, secured partnerships with major clients adding 5Cr+ annual business potential. * Discuss and plan ideation and conceptualization of program development, including process optimization with the KDMs. * Boosted revenue by strategically promoting Dyson's Capex business and lighting products within key accounts. * Efficiently collaborating with diverse teams to create program KPIs and ongoing reporting to measure program effectiveness, identify opportunities, optimize service delivery and enhance overall business processes. * Achieved
system 0-1, solve the user pain point and increase up to 25% usage rate in the same time. Lead the end-to-end design process for the SaaS service, starting from problem definition and UX planning, through UI design, testing, and implementation. Import Figma in the design process from Sketch, and built-up design component system. Implement the design thinking methodology within the development team, taking the lead in conducting Agile/Scrum design sprints to foster brainstorming sessions and facilitate internal consensus-building. Live creating process optimization. 1 to 1 LIVE selling service
Customer Success: Strategic Accounts and Escalations @Zendesk
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2022 ~ 2023
Strategic Customer Success
Within six months
Todd Jacobsen 7 S Pond St, Newbury, MA, [email protected] https://www.linkedin.com/in/tjacobsen/ 20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. My area of expertise include: Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations
. MarOct 2018 Senior Mechanical Engineer Wistron Inc. Consumer electronic product (Notebook) designs. NovFeb 2018 Mechanical Engineer MilDef Crete Inc. Rugged PC (Notebook/Tablet) and customized product designs. R eliability test (Mil-STD-810, IECSkill Product design Mechanical design Issue analysis and solution improvement Manufacturing process optimization Experience in reliability test Software Auto-cad(2D) Creo(3D) MS-Windows MS-Office Language Chinese English Project Consumer product (Notebook-1 project/Camera module- more than 300 projects) 1. Developed preliminary RFI/RFQ mechanical design specifications & evaluation criteria 2. Plotted 2D/3D
the responsibility to promote the professional development of team members and take pride in their growth. Throughout my career, I have proven my exceptional skills in project management, team leadership, and cross-departmental communication. The data team I lead has made significant contributions to driving business growth and process optimization, playing a crucial role in utilizing data-driven decision-making. I am passionate about uncovering the stories behind data and transforming them into strategies that boost business efficacy. I look forward to demonstrating my leadership talents in an environment filled with challenges and opportunities, and to
AUDIT SUPERVISOR @MAHARASHTRA ENVIRO POWER LIMITED
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2018 ~ 2018
Production Operation Engineer/ Shift-in-charge
Within two months
resource utilization to meet production targets while minimizing waste and reducing costs. - Safety and Risk Management: Proven track record of strict adherence to safety protocols, prioritizing employee well-being. - Maintenance and Reliability: Skilled in conducting routine checks and preventive maintenance to ensure equipment reliability and minimize downtime. - Process Optimization: Continuously improving process parameters to enhance efficiency and product quality. - Troubleshooting: Proficient in rapid problem-solving and root cause analysis to maintain operational continuity. MaySeptember 2022 SITE IN CHARGE (PRODUCTION OPERATION) ECOMS METALLURGICAL PVT LTD "Key Responsibilities of a Site-In-Charge (Production Operation): 1.
[email protected] WORK EXPERIENCE TSMC Inc., Senior Frontend Engineer, 2022/03 – Present Coordinated a 6-member development team from the perspective of a Frontend Tech Lead, overseeing product development and establishing dynamic documentation. Developed an online 3D model system, integrating experimental data for process optimization and reduced research cycle time (React.js, Three.js) Implemented a dynamic form system based on permission levels to facilitate the digitization of workflow (React.js) Introduced atomic design principles and optimized the development workflow by incorporating Storybook, Swagger, and Figma (Storybook.js) Mitake
JavaScript
HTML5
Node.js
Employed
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Open to opportunities
Full-time / Interested in working remotely
6-10 years
國立成功大學 National Cheng Kung University
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資訊工程與應用
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