Project Lead / Tech Lead / Team Lead / Technical Manager
. Core Strengths Systems: Ubuntu, RedHat, Mac OSX, Windows Web Based Applications: Trello, Basecamp, SparkCentral, Zopim, JIRA, Confluence Programming Languages: Python, Ruby Frameworks: Ruby on Rails Certifications Apple Certified Technical Coordinator -- April 2013 Apple Certified Support Professional -- May 2013 Education Northern Virginia Community College; Annandale, Va — A.S of Biology, 2012 Thomas Edison State College; Trenton, NJ — B.S. of Information Technology, Present Experience CUSTOMER SUPPORT ENGINEER , DIGITALOCEAN; NEW YORK CITY —PRESENT Developing a consistent and accurate system with abuse team involving detection of floods, improved customer expectations, and documentation for increased acumen. Created the CSAT
Thomas Edison State University・
Information Technology