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product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier

to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer

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gmail.com Employment History Transaction Risk Analyst • PT BANK BRI MeiOktoberAnalysed and interrogated large datasets for high-quality risk reporting. 2. Temporarily blocking debit and credit cards which is suspect risk transactions. Contact Center • PT BANK BRI OktoberAprilProcessed complaints professionally, seeking effective, timely solutions for continued customer satisfaction. 2. Acted as first point of contact for customer issues and queries. 3. Optimised customer experience by tailoring responses to individual needs. Handled high call volumes with accuracy and efficiency for optimum productivity. EducationUniversitas Kristen Indonesia Bachelor Degree English Education Skills Microsoft

Athira AnilKumar Vengavila Aylesbury, United Kingdom || [email protected] Certified ISTQB tester. Accomplished and knowledgeable QAEngineer/Tester performing software validation testing, a solid understanding of industry standard validation protocols, proven ability to develop and implement testing strategies, and a demonstrable record to meet fast-paced testing schedules. Proven track record of performing validation testing. Expertise in IT infrastructure, networking, and customer service to contribute effectively to the technical support team, delivering exceptional support and driving customer satisfaction. Work Experience Software Tester • CLOUD CELESTIX FebruaryPresent | London Software Quality Engineer • GALAXY WEBLINKS SeptemberJanuary 2023 | India

Ipnu Imaniar Rahman Software Quality Assurance DKI Jakarta, Indonesia [email protected] Me I have experience as a QA for almost 7 years in the Banking IT Industry. Excellent reputation for testing, increasing customer satisfaction by providing feedback on features and retaining team members. I have great motivation to learn new skills/technology, excellent problem solving, fast learner, resourceful, committed, hardworking and self-motivated Self Learning by Udemy 1. Mobile Automation with Appium 2.0 and WebdriverIO – 2022 : Credential URL 2. Automation Testing using Selenium & Katalon Studio : Credential URL 3. Learn

AMANDEEP SINGH I have hands-on experience of project management, Team handling, Vendor management, Customer satisfaction, documents Analysis, Demand and Supply building activities and knowledge of working tools such as MS office, Excel, G-Suite, other productivity tools like Smart Assist, Bliss, Vault, Jira. Also, I have experience of institutional department activities such as examination, admissions, student & parents counselling and lecture delivering. India Work Experience Operation Executive (SME) • TaskUs AugustDecember 2023 • Onboarded stores/merchants onto the DoorDash platform. • Managed vendor operations for USA, Canada, and Australia, handling tasks such as catalog updates, weekly payments, and promotional