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Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy

案，目前利用業餘時間規劃小型可商業化的Side Project中。近期也積極接觸開源領域，並在社群上有了少量的貢獻。 Github: github.com/ethansnow2012 Email: [email protected] Mobile:個人里程碑:編程與Ai流程優化工具- CodeBaseJson -發布首個獨自完成的 SaaS服務維克多酒吧上線 www.victorbar.tw自行接

Fatemeh Ghasemi - Self-Motivated - Dynamic and Team-Oriented - Self-Driven and Excited to Learn Fatemeh.Ghasemi.Email@gmail.comWork Experience Back End Developer • Chargoon MayJanuary 2024 https://www.chargoon.com Remote Back End Developer • Simorgh Human Resources Systems AprilFebruary 2021 http://www.simorgh34000.com/ Software Developer • Depna JanuaryJune 2018 https://www.depna.com/ EducationTechnical College Software Engineering Skills C# ASP.NET Core SQL Server Entity Framework RESTful API OOP Programming Design Patterns Onion Architecture Redis Git

Team Leader Social Media Halo BCA khususnya di divisi email sejak tahun 2019, yang telah memimpin tim selama hampir 5 tahun dengan tantangan yang berbeda setiap bulannya. Memiliki keterampilan interpersonal, manajemen waktu yang baik, dan kemampuan memecahkan masalah. Pengalaman Kerja Team Leader Social Media Halo BCA • Bank BCA AprilMaret 2024 Memimpin tim Email dan divisi dengan 13 anggota Memantau dan menindaklanjuti email pelanggan yang mendesak yang perlu ditindaklanjuti Menyediakan data pencapaian tim setiap minggu yang perlu dievaluasi Review under perform team member dan memecahkan masalah untuk mencapai KPI tim Memberikan dukungan berkelanjutan ke member secara langsung, menangani masalah

范思良 Edward / Senior Backend Engineer Over 7 years of experience Email: [email protected] | Phone:| Location: Taiwan National Chin-Yi University of Technology - Department of Electronic Engineering and Computer Science (Information Engineering) Graduated inAbout Me I am a proactive and responsible individual with a strong commitment to learning and adopting better practices in my work. My passion for solving problems is not only driven by a profound sense of accomplishment but also by an eagerness to assist others in overcoming their challenges. This enthusiasm for problem-solving fuels my focus and dedication to

by 1.53% - Increased conversion rate from purchase page to checkout by 10%. Project2. Up-selling and Product Experience Optimization ◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy. ◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase

. Customer Service & Catering Director • Chick-fil-A-Franchise NovemberJanuary 2023 Managed inbound and outbound calls to customers regarding catering orders. Developed maintenance and cleaning protocols for two restaurants. Recruited, hired, and trained staff for customer-friendly facing roles. Increased customer usage of the company app through email campaigns General Manager • J.P. Licks Homemade Ice Cream Cafe JanuarySeptember 2018 Directed staff in daily work assignments to maximize productivity. Consistently maintained high levels of cleanliness, organization, sanitation, and storage of food and beverage products to ensure quality. Managed recruitment, hiring, and training process