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JiaoTong University (SJTU), Shanghai Exchange Program, Concentrate in Ecommerce, Antai College of Econ. & Mgmt . SepJanWORK EXPERIENCE Klook Taipei, Taiwan Manager, Global Business Development, Car Service JanJanLook after the Global Private Transfer Vertical in Car Service BU as Central BD, and responsible for business planning, business development, and key account management. Associate Manager, Business Development & Vertical Operation, Mobility JanJanSenior Associate, Business Development , Mobility AugDecLook after new business in Mobility BU for inbound & domestic markets, and duplicate success in intercity Rail/ Bus Point-to-Point booking services to Taiwan, Singapore, Malaysia, and Thailand. - Initiate OKR plan, lead

Yuchuan Shih| [email protected] PROFILE Solid background in online travel E-commerce with account management, data analysis, product implementation, operation management and training programs. WORK EXPERIENCE & SELECTED ACCOMPLISHMENTS Associate Market Manager • Expedia • Account Management in International Chain & local top producers such as Marriot, IHG & Evergreen and maintaining solid partnership. • Increasing +17% revenue YoY growth with 130+ high value partners. • Deliver business analysis, market insights to improve client visibility in Campaign and Media Solutions. JanPresent Lodging Solution Specialist • Expedia • Create internal training materials for lodging technical solutions and customer service. • Optimize

Hsiao-Jen Cheng +7 years of work experience as account manager and project manager for technical support in consumer electronics and information communication technology. Good at B2B and B2C customer service and success with brand thinking for product and project issues. Specialist in team communication, technical troubleshooting, issue verification, vendor management, new product introduction, and coaching for product service, etc. Taipei City, Taiwan Work Experience Project Manager Technical Support BenQ Corporation • JunePresent Providing suggestion for technical and product issue and managing after-sale service operation to and for regional offices for B2B and B2C consumers.

TW DC successfully with a 12% price increment inWon Jardines (KFC & Pizza Hug) backup warehouse bidding inWon GAP TWEC bidding and RDC project with $48M annual contribution inWon Canon TWDC bidding with $30M annual contribution inWon General Mills frozen dumplings (灣仔碼頭) bidding with $40M annual contribution inProject & Account management Launched AGV (Geek+) program with WMS to increase clients' storage efficiency. Built partnership with property management companies and launched 200+ drop-off points. Launched Carrefour 24 Hrs supermarket and e-commerce delivery service successfully. Project Manager • Kerry T.J. Logistics 一

Systems, Hewlett-Packard, VMware, RedHat, etc. ・ Handle the team coaching and training for the Korea team call center and manage the workflow and operation for CRM part. ・ Supervise day-to-day front-end operations of a busy customer service department, achieving a response rate of 95%. ・ Execute Account-based marketing : Account research, contact profiling, mapping and tele-qualifying to maximize demand gen. ・ Create, track, and evaluate internal metrics and management reporting to identify marketing performance and effectiveness of programs and client projects. ・ Hands-on experience on generating opportunities and supporting a $3M business pipeline in

to develop and execute a product roadmap that clearly outlines the vision and direction for the product offering over time and how to maximize it. Work/Partner with cross-functional teams and various stakeholders, including analytics, UX, architecture, and development to turn data insights into more impactful products. Creative Director RoundPoint Mortgage JanuaryMay 2020 Fort Mill, SC Led creative team to re-brand the entire company. Full website, including a logged-in account management portal and the main company website. Developed strategy and creativity supporting sales retention, standardized communication, and cross-selli...

the-counter needs, and promote financial products to achieve company goals 2. Deposit handling (1) Responsible for deposit, account opening, settlement, refund, loss reporting of cheque, and revocation of payment entrustment 3. Account management (1) Responsible for branch accounting processing, long-term cooperation with customers such as school management committee accounting processing, exploring business opportunities through salary allocation opportunities, and opportunities to promote credit cards or wealth management products 4. AML handling Assist branches in handling abnormal transaction accounts or auditing of suspected money laundering accounts 學歷Chung Hua University Undergraduate Program of International Finance Management