how to use products/services via Zendesk, email, phone, and live chat Monitored the system for equipment failure or errors in performance Responsible to explain technical terms in a simple way. And to make it easier, I helped create step-by-step guides, frequently asked questions, and support documentation Worked with the product and development team to analyze errors and use customer feedback to improve services, products, and processes Customer Support Engineer, Algar Tech MarJulTemporary job) FIFA World Cup Project. Responsible for managing a team of 10 people, and I reported directly to the CTO Provided technical
Full-time / Interested in working remotely
Estácio de Sá University・
Computer Networks and telecommunications