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回饋方案，並與公關、產品、設計、影音、廣告團隊跨部門溝通、協作。 市場調研及預熱： 以 問卷進行市場預熱與調查調查，同時創建 Chatbot 和 FB 社團以集結有感受眾。 曾替性平組織以 CPA $0.25、問卷完成率 37% 的成績獲得 3,700+ 份行銷名單 。 網站企劃與文案： 企

Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service team. The initiative resulted in a 25% reduction in customer service work hours. ◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website. This led to a 10% decrease in customer complaint cases. Churn Rate Optimnization ◆ Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A

2019 ~ Jul 2021 開發新專案 Mobile Web 維護及開發 Web (網站每日平均流量200,000和會員數量2,000) 改善現有Web API 回應速度 50% 維護及開發 Line ChatBot (549,285會員數) 撰寫排程自動上架房屋物件至 Yahoo 租屋網站 專案用到的技術NetCore3.1、MsSql、Elasticsearch、TFS CI/CD、Hangfire框架做排程 全曜財經

較各方產品有何不同 ・實習經驗：在快節奏 Scrum 環境中，參考新產品線 LINEBOT, LIVECHAT 從 0 到 1 的歷程，製作商業簡報、主持內部活動等。 # Chatbot # 新創 # 全球社群媒體 # 電子商務 # CRM 學歷National Taipei University of Business 國立台北商業大學 商品創意經營學系 技能 GitMind, XMind, Draw.io Redmine, Notion

神經網路股份有限公司 SepPresent Angular/Node.js/TypeScript/ Flutter /Docker/Firebase/MySQL/GCP 1. Built and maintained website management consoles in Angular to help shop owners manage business interactions with their customers in LINE chatbot. 2. Implemented REST APIs and integrated LINE webhooks in Node.js + TypeScript. 3. Used Firestore/MySQL/Google BigQuery/Redis to store data. 4. Deployed applications to GKE with Github Actions. 5. Developed a cross platform app

s a main engineer to develop the generic Data Service to queries and processing data from various database. establish a CI/CD pipeline to kubernetes for the inner platform to imporving the seculity and stable of the process. NLP Engineer,–, Ubestream. I Led and designed a chatbot service project in EC, using Django and MongoDB. To develop NLU services with Huggingface, PyTorch, and Keras, including intent classification, NER, etc. At the same time, led a junior engineer team to set and complete the tasks, team members including 18 interns and 4 full-time engineers

record information about shareholders, stocks, equity, the board of directors, etc., and easily complete operations such as shareholders' meetings, ex-rights/dividends, and bonuses. Experience UX Designer • Elitech Corp. NovPresent Deployed to ASUS as a UX designer, assisting in the design of ASUS's website AI Chatbot. Conducted extensive data collection for data analysis, summarizing 61 usage scenarios (e.g., specification inquiries, product comparisons, order statuses, promotional activities), and designing usage flows and interfaces to create a user-friendly online intelligent customer service. Key Skills/Responsibilities - Competitive research and analysis - User