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.Provide accurate wait times and monitor waiting lists 3.Manage reservations 4.Escort customers to assigned dining or bar areas 5.Provide menus and announce Waiter/Waitress’s name 6.Greet customers upon their departure 7.Coordinate with wait staff about available seating options 8.Maintain a clean reception area 9.Answer incoming calls and address customers’ queries 10.Assist wait staff as needed 學歷 National Kaohsiung University of Hospitality and Tourism, NKUHT Food & Beverage Management國立花蓮高中 普通科-第一類組

network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits FebruaryJanuary 2016 JPCB Controller • TOYOTA Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Manage board with all vehicles record AugustFebruary 2014 Customer Sales

written reports. - Attend to all incoming phone calls and enquiries - Attend to walk in visitors, parents and school stakeholders - Provide assistance with the administration and maintenance of company records. - Ensure the front office and reception is presentable - As the first point of contact for most customers, endeavor to answer telephone enquiries in an efficient, friendly and professional manner. - Maintain familiarity with office listings, including advertisements, so an enquiry can be directed to the most appropriate member of staff promptly. Call centre officer • Grab Singapore MarchAprilHandling enquiries and complaints from drivers and passengers -Back end administrative work

powerpoint SAP系統 English — 進階 Toeic 810 Japanese — 初階 (簡單對話) 台語 — 初階 客語 — 初階 曾韻玲 Eva Tseng Mail : [email protected] Phone :Taoyuan City, Taiwan 工作經歷 General affairs administrator INFICON Limited Decuntil now Hsinchu, Taiwan Provide administrative, secretarial and support activities for the staff. Act as a receptionist to answer the mainline phone, deal with queries, field calls and take messages. Manage distribution of national and international mail and packages – incoming and outgoing. Monthly, all sites util...

. Environmental Health and Safety Engineer • Ingenious Engineering Corp., Taiwan DecemberJune 2015 Safety audit. Job hazard analysis. Fault tree analysis. Tailgate safety meeting. Damage-Risk criterion. Accident reporting. Accident analysis. Key Inspection. OHSAS. Part-Time Receptionist • Texting Center for Technological and Vocational Education, Taiwan JuneJune 2014 Answer customer service call. Deal with customer complaints. Ensure customer service work well and focus on improving it. Listen to the customer queries patiently and solve it. Maintain records of interactions with the customers in an o...

service staff activities, and providing them with regular performance-related feedback; monitoring daily activities of customer service operations; assisting customer service staff with duties when required; handling escalated customer service issues, analyze data and statistics, training supervisors on how to adequately manage their staff, ensure quality assurance on agents phone calls throughout their shifts. Medical Assistant Jonesboro Clinic AugustPresent Jonesboro, Arkansas Knowledge of payment processes from insurance carrier and Patients. Maneuvering in Insurance Carrier websites Answer phones, make appointments, follow-up with patients regarding missed appointments, rescheduled appointments, testing results. Check blood pressure, COW score, weight, drug