Business Development, Product Manager, Project Management, Business Operations, Process Design
Experience Deputy Manager • METLIFE Analyzing Data to strengthened merchandising and promotional strategies to drive customer engagement and boost sales. • Provide technical support for various call center software and hardware (IVRs, ACDs, CRMs, analytics). • Deliver daily operational excellence in the call center by managing key factors like workflow, scheduling, forecasting, and performance metrics. • Foster teamwork, coach talent, and evaluate performance for optimal results. • Analyze call data to identify trends, improve service, and inform company strategy. • Present reports about gathered data to senior management. • Salesforce management. • MetLife Agent portal/SMS/customer portal data
Full-time / Interested in working remotely
Daffodil International University Dhanmondi,Dhaka,Bangladesh・
Management Information System