CakeResume Talent Search

Product: hat, handbag, belt, garment, home decor, water bottle...etc Key customer: Forever 21 | MAO Mapping over 20 customers from worldwide with suitable vendor for customized product. Cooperated with design team to adjust the design, with purchasing team for finding qualified vendor and with QA team for shipping out good quality product. did fashion trend research for each season to make sure all of recommended product is on trend. Negotiated price with vendor to reach customer's request. Managed customer accounts to secure customer satisfaction and repeat business. Identified ...

inventory. • Streamlined team operations by 25% through effective team collaboration and training of 5 sales associates. • Coordinated store displays and conducted weekly merchandise audits. Boosted sales by 25% through creative display arrangement and identified slow-moving products for markdown. Sales Associate • Jack & Jones MayAugust 2017 • Raised customer satisfaction by 95% through providing expert product knowledge and promptly addressing all inquiries. • Achieved perfect customer order processing accuracy, leading to improved customer satisfaction and a 15% boost in sales • Consistently exceeded customer satisfaction goals by skillfully handling and resolving complaints, resulting in a 98% satisfaction rate.

https://www.linkedin.com/in/tjacobsen/ 20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. My area of expertise include: Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations • Zendesk JanuaryJune 2023 | Boston, MA As a member of the Customer Experience (CX

Ho Chi Minh City, Vietnam Kinh nghiệm làm việc Opening Visual Mechandiser • Hazzys thángPresent Main responsibilities: - Responsible for opening store brands that have high standards and outstanding - Make sure the garments in the store follow the guidelines and grasp the customer's behavior when shopping. - Training sales about the customer's behavior and the nature of garments. - Follow up the Visual Identity through implementation of the Commercial Handbook and secure well-styled mannequins in windows and in stores and make sure garment presentation is in line with the concept. - Identify opportunities to increase customer satisfaction and sales

teams, resulting in a 20% in crease in project efficiency and a reduction in time-to-launch. Conducted thorough market analysis leveraging data-driven insights to identify opportunities and threats, informing strategic decisions and resource allocation. Implemented innovative market segmentation strategies that led to a 5% increase in customer acquisition . Demonstrated exemplary stakeholder management skills, fostering strong relationships and alignment toward common objectives. Led negotiations resulting in a 200% increase in partnership revenue . Provided visionary team leadership and mentorship, empowering team members to excel in their roles and contribute to overall success. Implemented leadership

+ guests and over 5.5M media impressions. - Contributed to the testing and successful launch of the pioneering blockchain-based IoT rental service powered by SPIN, in collaboration with an H&M store located in Berlin. - Revamped UX design on Figma to optimize user flows, enhancing user satisfaction and engagement. - Developed and executed product roadmaps, specifying product requirements for SPIN websites, SPIN XR apps, and SPIN Connect, a desktop application, ensuring alignment with overall company objectives. - Established development processes, documentation procedures, and bug reporting practices using Jira and Confluence, streamlining workflow efficiency. Software Engineer

Darman OctoberJanuary 2023 As the technical team leader, I am in responsibility of promoting the professional development of my technical team by developing and directing them. I've been in charge of directing the implementation of technical service plans, working with cross-functional teams and management to guarantee client satisfaction and efficient project completion. Technical Service Engineer • Varan Parto Darman AprilJanuary 2023 In my role, I provided essential technical support for 15 Varian external radiotherapy machines, as well as installed, maintained, and troubleshot 1 Neurovirtual EEG and 3 Neurovirtual PSG machines. I developed detailed plans and drawings