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Avatar of Ivory Wei.
Avatar of Ivory Wei.
Project manager @91APP
2020 ~ Present
Product Manager
Within one month
and crucial features like membership, promotions, purchasing flow, and order-related functionalities, elevating usability and maintaining an average satisfaction rating ofout of 5). Customer Success Manager • ANIWARE JulyMarch 2020 Applied negotiation skills to acquire clients, boosting MAU and retention through addressing user pain points. Improved product usability by empathizing with user needs and collaborating cross-functionally. Closed 128 deals in 3 months utilizing interpersonal skills, driving a 30% increase in the client base and surpassing a 120% KPI target. Developed and executed customer engagement strategies, achieving a 30% MAU rate, 10% higher than the average.
toeic900+
Project Management
Customer Relationship Management (CRM)
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
東吳大學 Soochow University
Bachelor of German Language and Culture, Bachelor of English Language and Literature

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.