and crucial features like membership, promotions, purchasing flow, and order-related functionalities, elevating usability and maintaining an average satisfaction rating ofout of 5). Customer Success Manager • ANIWARE JulyMarch 2020 Applied negotiation skills to acquire clients, boosting MAU and retention through addressing user pain points. Improved product usability by empathizing with user needs and collaborating cross-functionally. Closed 128 deals in 3 months utilizing interpersonal skills, driving a 30% increase in the client base and surpassing a 120% KPI target. Developed and executed customer engagement strategies, achieving a 30% MAU rate, 10% higher than the average.
Full-time / Interested in working remotely
東吳大學 Soochow University・
Bachelor of German Language and Culture, Bachelor of English Language and Literature