Skills
- Technical Support: In the past I have dealt with all manner of technical problems. From analysing software problems, providing remote desktop support, on site network support, pinpointing key network problems, deployment of standard workstation computer and connecting them to Windows Server domains. I possess a key understanding of what every client needs and how to fulfill each and every individual case.
- Client relations and Communication: A clear communicator and a customer support expert. Courtesy is always a priority when chatting to clients about their needs. I'm forward thinking and get straight to the point. Clients carry needs and I'm here to get them done in a well-mannered and efficient manner.
- CompTIA A+ and Network+ Certified: The Computing Technology Industry Association should need no introduction. I acquired both A+ and Network+ certifications.
- Web security: With experience in Wordpress, HTML5, CSS and Javascript, diagnosing security vulnerabilities on websites is straightforward and simple. Content creation and management of wordpress websites is a cinch.
- Efficiency and Automation directed: With some experience in scripting, I aim to make all processes as efficient as possible. Every system needs to drive at its utmost mosts productive so why shouldn't everything be as automatic as possible?
Work Experience
Relocated to the United Kingdom, December 2020
Fotomax, Website and Social Media Content Producer, March 2020 ~ November 2020
- Coordinated, produced scheduled content, fashionable and periodic updates to company website.
- Conceptualized creative designs for marketing packages, including print materials, brochures, banners and signs.
- Facilitated knowledge of Wordpress, CSS, HTML and Javascript to build and maintain companies changing website climate.
- Used knowledge of SEO to keep website and social relevance for the company. Improved traffic to the website by 42% and shrunk bounce rates by 37%
Key Projects: Collaborated with the team of designers to create and automate a new website ordering system powered by wordpress, where users could upload their graphics, media and photo books for the team to send to DTP.
Atomgate, IT Helpdesk technician, January 2018 ~ November 2018
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Initiated an overhaul of the security procedures for all clients diminishing the chance of data breaches. Lowering internal cybersecurity threats.
- Reduced the amount of hours system administrator were fixing problems by an average of 4~8 hours a week.
Key Projects: Refined the deployment and maintenance for system administrators by deploying the automation tools available to us with NOC platform decreasing the deployment times for new systems and reducing the active maintenance by system administrators.
Matrix Computer Warehouse, IT Sales and Technical, August 2017 ~ November 2017
- Monitored all company inventory to ensure stock levels and databases were updated.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated courtesy, friendliness and willingness to help clients wherever needed.
Education
- CompTIA Network+ CE: January 2018 ~ July 2018
- CompTIA A+: January 2018 ~ July 2019
- SEOPSA Certified SEO professional: September 2019 ~ October 2019
- General Education Diploma: September 2017 ~ March 2018
Projects
- Construction of abot.co.za (all development)
- Creation of a website and study portal for Abundance OT. All development was through wordpress.. All designs were a collaborative effort with the company.
- Construction of coastalfloors.co.za (all development)
- Creation of a portfolio website for Coastal Floors. All dev work was through wordpress. All designs were a collaborative effort with the company.
