Li-Chieh, Shen
沈立婕
Phone: +886-938-063598
A highly motivated collaborator, creative problem solver, and high efficient learner with excellent programming and project management skills. I have worked as a software engineer for more than 2 years and had project manager experience for 2 years.
I have developed the ability in hard skills from programming experience and soft skills from supporting customers and project management. Moreover, having the experience of directing a new product development project with an interdisciplinary team, I have further honed my communication and teamwork skills.
Work Experience
Application Support Analyst • Calastone
October 2022 - Present
•Proactively monitoring the production services, dealing with the incident issues, and providing for line support to the client.
•Mentoring new joiners to develop the knowledge on how to carry out operation daily tasks and offer the client line assistance.
•Achieved around 20 handover projects to handle clients onboard Calastone and manage the client migration projects.
•Presented the knowledge sharing on Taiwan Depository & Clearing Corporation(Connect Direct and BT Radiaz) and China Securities Depository and Clearing Corporation(FDEP).
Software Engineer and Project Manager • BORG
March 2020 - August 2021
•Identified and analysed customers' requirements. Advanced 70 - 80 to reach customers' certification of deliverables.
•Supported sales people in identifying how company products might be used to satisfy consumer needs.
•Constructed prototypes to contribute to quality assurance.
•Developed and designed customized functions of the BPM e-form system for company Services-Oriented Process management using HTML, jQuery, and JavaScript tools.
•Supported customers to use and maintain systems, and trained customers using functions in BPM platforms to design e-forms.
Application Engineer • INTUMIT INC
January 2019 - September 2019
•Evaluated Line chatbot projects between engineers, team leaders, and customers.
• Analyzed system functions tools (Line Chat-Bot), and implemented acceptance tests.
•Co-developed deep learning about computer speech recognition, testing systems to enhance the stability of machines, and improved machine operational environments for customers of financial institutions.
•Evaluated change management of back-end system requests for a thorough understanding of project direction and analyzed statistical data reports for A.V.P. on a biweekly basis.
•Supervised each stage of the project to track milestones and deliverables of Line Chatbot for Taishin Bank.
Software Engineer-Full-time Internship • CYBERLINK INC
January 2017 - December 2017
•Designed website with HTML and CSS to generate marketing exposure of products and repair EOS to support the sales department for sales strategies.
•Provided the MD with selling volumes and analysis of the latest trends in the software business. Studied competitive advantages over competitors, and improved company websites to expand 85 sales volume.
Education
UNIVERSITY COLLEGE LONDON
MSc Computer/Information Technology Management
2021 - 2022
TAMKANG UNIVERSITY
BSc Computer Science and Information Engineering
2015 - 2019
Research Experience
How does Cloud Computing help the retail sector of different
industries? • UNIVERSITY COLLEGE LONDON
June 2022- September 2022
• Evaluated retail sectors' needs and problems, and found solutions from Cloud Computing to overcome challenges.
• Investigating how retail sectors in different industries introduce Cloud Computing to boost business revenue and research analysis of benefits and limitations of Could Computing in retail sectors.
• Suggesting using Cloud Computing in the retail sector of different industries.
Beauty Make-Up • TAMKANG UNIVERSITY
March 2020 - August 2021
• Engineered the E-commerce platform for B2C with Professor Shih-Hao, Chang. Created Android App with Android Studio to advise customers to decide on suitable drug-store cosmetics products for skin and reduced 70%-80% time for customers when selecting products.
• Adopted SQL Server to organize critique online resources with a web crawler, and collect statistical data. Contributed to a high-quality platform for users and reduce 55%-60% of failure for customers to buy unsuitable products.
Programming Skills
- Python
- jQuery
- HTML
- CSS
- SQL
Application Skills
- Project Management
- Great Communication
- Analysis Requirements
- User Testing
- Salesforce
- Microsoft Office Suite
Certifications
- Project Management Professional- Project Management Institute - Expires Dec 2026
- Microsoft Office Specialist Word 2013
Languages
- Chinese - Native
- English - Professional
