Lashana Stevens
Lashana is currently an Accomplished Educational Assistant possessing exceptional training and teaching skills while working with students on the autism spectrum . She has working in the mental health field for over 15 years offering strong research and problem-solving skills. She is very Focused on improving business compliance, workflow and training is a passion.
Lashana is Pursuing a role where hard work and
Dedication will be highly valued. She's an Enthusiastic individual experienced in analyzing issues as well as situations and finding effective solutions. She has Documented strengths in building and maintaining relationships with diverse range of direct reports and improving work culture over all.
Columbus, OH, USA
Work Experience
Intervention Liaison/ Education Assistant • Ability Matters Ohio
October 2019 - Present
Lashana offers operational and administrative support to lead teachers and also supports students during school activities. Duties include, creating lesson plans, organizing outings, providing materials, supervising students and training staff on effective teaching methods. As an Intervention Liaison she has aided families and staff in effective communication strategies and helped with the growth of the education department.
Retail Sales Consultant • AT&T Inc.
June 2018 - August 2019
Customer facing sales position. The sales position required consultant to deliver an effortless experience by providing knowledge about AT&Ts
products and services . Performing business activities and transactions ethically and morally on a daily basis.
Date entry and filing daily paper work at the completion of each shift
Coordinated efficient restocking of sales floor with current
merchandise and accurate signage for current promotions.
Exceeded sales goals by 120% utilizing exemplary customer service
skills.
Used consultative sales approach to understand customer needs and
recommend relevant offerings.
Approached each problem with fresh mind and analytical strategies
to quickly resolve concerns.
Merchandising Specialist • AT&T Inc.
January 2017 - June 2018
proven experience as supervisor or relevant role
monitored employee productivity and provided feedback and
coaching
Developed merchandising strategy to efficiently move overstock.
Organized meetings and ensured proper set-up of instructional
platforms.
Arranged merchandise in alignment with store planogram.
Planned and coordinated product availability for advertising and
promotion purposes.
Maintained product inventory and reordered items.
Performed internal audits of financial and departmental operations,
developing risk assessments and conducting process walkthroughs to
ensure compliance with documented processes.
Planned annual audits and evaluated existing internal controls for
internal departments and international offices.
Coordinated with external auditors and documented process
reviews.
Recommended new methods to improve internal controls and
operating efficiency.
Developed an auditing program to address risks and evaluate
regulatory requirements.
Handled supervisor duties when the manager was unavailable or out
of the office.
Helped develop proactive and successful business policies to meet
changing demands.
Field Service Technician • AT&T Cellular
June 2015 - January 2017
Maintained a high level of safety when using hand and power
equipment for hoisting, measuring, testing and drilling of various
types of installations.
Maintained an updated knowledge of all equipment, products and
services to properly educate customers.
Installed new telephone systems, managed configuration and
delivered end user training.
Ensured to sell new services to clients and updated existing
customers.
Fostered sales and increased revenue by advertising products and
services.
Therapeutic Support Staff • STATE OF OHIO
January 2010 - January 2015
Collaborated with outside resources from patient's life to build
strong support network.
Offered emotional support as patient's learn to cope with limitations
and developed new skills.
Minimized injuries to staff or patient's by offering important support
or restraint to control patient movements.
Promoted health and wellness in psychiatric patient's by providing
caring emotional support and encouragement.
Implemented standardized treatment plans based on conditions and
individual capacities.
Education
Apr 2018 - Jan 2020
Columbus State Community College
Continuing education, Business Administration
1994 - 1998
Briggs High School
High School Diploma
Skills
Languages
- Caring
- Customer Service
- Analyzing Issues
- Productivity
- Advertising
- Proactive
- Organized
- Efficient
- Strategy
- English — Professional
