English is my First language (8.0/9.0 in IELTS exam [2015]).
Understand, speak and write Bahasa Malaysia (6/10).
Understand and can speak basic Malayalam (5/10).
Certificates
Leadership Foundations: Leadership Styles and Models
Communicating Across Cultures
Customer Service Operations
Experience
December 2020 - December 2021| Breyer Group of Colleges - Digital Marketing Executive
Handling new students, partnering companies and NGOs.
Department head. Organized the college staff whenever necessary to run online campaigns.
Managing the online presence of the college groups.
Managing and allocating budgets for social media and website updates.
Setting up and implementing advertising campaigns across all online platforms.
NOVEMBER 2018 - JUNE 2019| UOB Center of Excellence - Senior Officer
Placed in inbound calls
Became confirmed staff and was upgraded to the correspondence department within 3 months, and was frequently requested to do outbound calls as well as telemarketing.
I was fast learner at this job, and received certificate for reaching above and beyond target in my training batch.
Resigned to further explore growth opportunities in a field that I am more interested in.
I learned how to speak to people that were flustered and often angry. On most occasions I managed to calm them down. I also learnt to problem solve while actively listening to upset customers. I understood that while speed matters, quality also matters.
SEPTEMBER 2015 - JUNE 2016| Writtle University College - FE Students Union Officer
Voted in by the students to safeguard their extracurricular interests during their education.
I was the liaison between the students and universities managers.
Required to write reports and proposals to pitch at monthly meetings between the Students Union and the University board of directors.
Marketed all of the university events to all of the students in order to ensure maximum engagement.
SEPTEMBER 2015 - JUNE 2018| Live Dosa, Chelmsford - Waitressing
Volunteered here while doing my degree in Writtle College.
Wrote Menu descriptions.
Was also kitchen barker, runner, and barman when necessary (Utility Worker).
Was involved with the Digital Marketing team to expand and grow the family run business.
Left to complete studies, and return to Malaysia
SEPTEMBER 2014 - MAY 2015 | Titchmarsh Centre, Writtle College - Animal Manager
Looked after Animals as part of diploma programme.
Managed the well being of all animals which included, livestock, birds, reptiles, small animals (rats, rabbits, ferrets, chinchillas, hedgehogs, guinea pigs and more), and aquatic animals.
FEBRUARY 2014 - APRIL 2014 | Coldstorage, Wangsa Walk - Cashier
Worked here for two months during the festival season in Malaysia.
Left to further education.
3 MONTHS A YEAR FROM 2010 UNTIL 2013 | KLAP Theaters, Malaysia
Front house Manager and Head Usherer for my KLAP Theaters.
Assisted with ticketing, and ushering during theater productions.
Sometimes acted in the shows and I’ve also been the assistant stage manager.
TWICE A YEAR, FROM 2011 - 2013 |National Zoo, Malaysia - Volunteer
Volunteered as much as i could, before I left to further my education in England.
I learnt a lot of new things about the animal industry, within Malaysia while volunteering here.
Education
JUNE 2022 - Now | University of East London - MBA Digital Marketing
Studying here to sharpen my self thought skills, and widen my area of expertise.
SEPTEMBER 2015 - MAY 2018 | Writtle College, Chemlsford - BSc (Hons) Animal Management
FE Recreational Officer in the Student Union (2015 - 2016).
Captain of the Womans Rugby Team (2015 - 2017).
Writtle representativeGame Finder for the Rugby Football Union (2015 - 2018).
Treasurer in LGBTQIA+ society (2016 - 2018 )
Hall Representative (2016 - 2017).
Played rugby for Chelmsford Woman's rugby team (Chelmsford Bluebirds). Often was a utility player and played all positions on the field depending on availability.
SEPTEMBER 2014 - JUNE 2015 | Writtle College, Chelmsford - Diploma in Animal Management
Was part of the Womans Rugby team.
Worked on the Titchmarsh Animal Unit with the animals, during my education.
JANUARY 2009- DECEMBER 2013 |SMK Taman Melawati, Malaysia - SPM High School Diploma
Captain of Basket ball team (2010) | Also played on the Net ball team and the athletics team for long jump and short put.
Head of Drama Team (2012 & 2013) | Joined the drama team when I was 15 (2011), and was the head of props. We went all the way to Nationals and won third place. I then became the head of the team for 2 years (2012 &2013). We won second (2012) and third place (2013). After I graduated highschool, I was called back to train the team (2014-2018). I managed to take the teams to the State championships.
President of English Club (2013) | Part of the committee board for 2 years (2011-2012), before becoming the President in 2013.
Part of the Committee Board of the St Johns Ambulance Organisation in High School (2011-2013).