Shreyash Rathod

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Customer Supoort Executive

Maxicus (Formally: Kochar tech PVT LTD)

April 2022 - Present

Vadodara

• Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
• Respond to multiple calls or emails; gather and verify required information as appropriate.
• Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
• Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
• Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
• Obtain all required information and relay the same to other departments as per the protocol.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.