學歷
國立成功大學, 財務金融研究所-碩士學分班 , 2018
國立臺南大學, 國語文學系 , 2010 / 09 ~ 2014 / 06
工作經歷
宏華股份有限公司,專員,2014年5月-2019年3月
- 門市櫃台服務
- 任職中華電信直營門市櫃台，第一線服務客戶申辦業務
- 現場客訴案件處理，聯絡各單位協助顧客
- 服務表現優異，共計嘉獎三支
- 業務銷售，超越每月KPI任務目標
- 了解重點手機銷售策略及機款優勢並調整每月銷售方向，完成當月績效目標
- 社區大樓、學校及企業客戶拜訪，維護門市周邊客我關係及拓展客源
- 每月個人配件銷售入選臺南前十名，績效評等優異，2015年協助門市競賽-HTC全台店點銷售第三名
- 後台行政管理及運作
- 新進人員教學，及追蹤新人服務品質、業績目標達成率
- 後台營收管理、每月報表製作及倉儲盤點
臺南市立東光國小,實習教師, 2013年9月 - 2014年2月
- 擔任實習團隊班長，協調團隊與各科室之實習行政事宜
- 以優異成績通過實習成果發表，順利結業教學實習
社團經歷
2016 IBLYAC南非國際佛光青年幹部會議
- 擔任文宣組製作會議新聞稿及採訪與會貴賓
- 協助典禮組場地佈置及重要貴賓接待
2014 IBLYAC法國國際佛光青年幹部會議
- 擔任活動組隊長帶領來自各語言區之分隊成員，雙向翻譯進行會議討論
- 代表中華分團於千人會議中發表議案討論成果
2012臺南大學印尼棉蘭國際華語教學義工
- 擔任副團長協調臺灣與印尼教學之行政事宜
- 設計兩所小學課程大綱、教案編寫及教材製作
技能
語言能力
中文：母語
台語：母語
英文：Toeic 830
溝通能力
門市櫃台除了第一時間快速了解客戶需求外，也要時常與各部門聯絡，即時反應客戶問題並提出解決方法。在中華電信期間讓我學會如何理解客戶的語言並找到適當的溝通方法
學習能力
因應繁雜的銷售方案及產品快速更迭，每季度皆需隨時更新資訊，並參與各產品教育訓練。再以現有之銷售籌碼與客戶對談，促成交易達成，完成業務目標。
Alison Lin
Tainan City，TW
0919855257
[email protected]
With the attentive heart from the literature background, passion for the customer, and strength of market sales
EDUCATION
National Cheng Kung University ( 2018)
Master's degree in Accountancy and Graduate Institute Of Finance （credit courses)
National Tainan University ( 2010 – 2014 )
Bachelor's degree in Chinese Language and Literature
WORK EXPERIENCE
Honghwa International Corporation - Counter Coordinator (2014/05 - 2019/03)
- Counter service provided
- Served in the direct branch stores of Chunghwa Telecom, and provided telecommunication service applyment
- Handle with customer complaint and interact with cross-functional team
- Merchandise promote and reaching goals of sales target
- Learned major project of mobile phones and set the sales strategy ,reaching the goals of performance target
- Visited communities ,schools, and corporate customers to maintain customer relationships
- Won the third place of HTC sales competition between all branch stores in Taiwan
- Administration management of store
- Thought new employees and improved their service quality
- Handle with revenue management, making monthly statement and inventory stock
Tainan Municipal Dongguang Elementary School - Practice Teacher (2013/09 - 2014/02)
- Appointed as the intern group leader, coordinate the operation between all the departments and the group
- Pass the intern performance with high recognition, and finished the internship period perfectly
SCHOOL CLUBS
2016 International BLIA-YAD Conference In South Africa
- Participated in the propaganda group and making news of the conference
- Help the ceremony group to arrange the area and receive the guests
2014 International BLIA-YAD Conference In France
- Participated as the leader of activity group ,and hold the discussion of the conference agenda
- Present Chunghwa division to publish the result of discussion
2012 Tainan University International Chinese Teaching Volunteer In Indonesia
- Appointed as the vice group leader to coordinate the preparation of teaching
- Compiled the syllabus of the courses and make the teaching material of two schools
Language
Mandarin – Native
Taiwanese –Native
English – Advanced, TOEIC: 830
Communication
AS the staff of the counter,I need to discover the needs of the customer at the first moment, and also contact with other departments to solve the problems.During the period in Chunghwa Telecom made me understand the hiding language of the client and find the proper way to communicate.
Learning Ability
To adapt to the complicated plan and the changing of the product,I need to renew the information every season and participate in the education training. Finally close the deal With the bargaining chip and hit the targets of the sales goal.
