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Stella Chang
Product owner in TrendMicro.
Started as an operational business process analyst in 2018 and became a product owner in 2019.
Now working with DevOps team to deliver internal services within TrendMicro; lead the team to deliver 4 apps in 2020.
Dec, 2018 at TrendMicro Global AI Contest. ->
(I know it's weird to put group photo in resume, but I really love this photo taken at the end of the contest.)
Taiwan
Work Experience
Jan, 2018 - Present
Business Process Analyst
TrendMicro
- Stakeholder Management:
- Ensure transparent and smooth communication between stakeholders and regional supports in a timely manner.
- Delivered 4 apps in 2020 on time.
- Requirement breakdown and writing & Product Delivery:
- Coordinate and lead team to deliver pragmatic and scalable feature and solution to fit business needs under agile methodology.
- The MVP delivery practice has been rewarded in 2020 STOC- DevOps best practice in TrendMicro.
- Crossed-Team Consolidation:
- Report team's status to department director
- arrange resources and co-work with other internal systems owners.
- Having the services integrated with different regional services in PH, JP, and EU.
Leading Products
Trend Video
An educational portal open to public for promoting arts and literature.
JARVIS Mobile App
- A mobile solution designed for Trenders
- EVPs and 400+ Trenders are using it.
JARVIS Learn
- Trenders’ internal learning portal.
- 77%+ Trenders visited the portal for training in 2020.
Apr, 2017 - Oct, 2019
Business Support
Samsung Electronics.
1.Payment Request Review:
- Reviewed the payment request from marketing and sales.
- In charge of 32.6% payment request of the company
2.Return Management:
- Reviewed the return data every month and confirm the device model and return amount with dealers
- In charge of 1 major dear’s return management, 32% of the total return amount
3.Budget Management:
- Prevented abnormal payment by analyzing data, which is one of the key team KPI
Jan, 2015 - Feb, 2017
Project Manager
Taiwan Knowledge Bank
1.Run annual charitable activities:
- managed annually charitable activity to raise brand awareness.
- achieved KPI without any advertising fee: 30k↑ views online and 100↑ enrolled teams.
2.Product design proposal:
- CEO had regular meetings with managers from different brands and I was responsible for summarizing the research and making proposals.
- One proposed product has been sold online.
3.Manage cross-brand projects:
- in charge of interior management projects, from designing questionnaire to analyzing the data, for 2016 product research and 2017 personnel research.
Education
2011 - 2015
