Stella Chang
System Owner
Taiwan
Garmin Asia, E-commerce system owner.
4+ year's experience in software development management at top international companies in Taiwan.
Collaborating with business and engineering teams across the globe to ensure smooth communication for deliveries.
Work Experience
Apr, 2021 - Now
Asia E-commerce System Owner/Project Manager
Garmin International
- Being a multi-task project manager, I need to manage MKT and Sales' requirements to achieve regional business goals and work with different teams in Asia and United States: https://docs.google.com/presentation/d/1X87WSn8mX239mgci0kqaVhp_AqhJINrHyk7NWRfgzFQ/edit?usp=sharing
- The biggest business unit in Asia has achieved the highest sales volume in Dec, 2021 since the e-commerce shop launched.
- Two new regional web stores were launched in 2021 and 2022: Thailand and Vietnam.
- Operate stable system
- Incidents every sprint are reduced by 87.5% in 2021 compared to 2020.
- Bugs impacting our customers are reduced by 80% in 2021 compared to 2020.
Jan, 2018 - Jan, 2021
Business Process Analyst
Trend Micro
- Stakeholder Management:
- Ensure transparent and smooth communication between stakeholders and regional support in a timely manner.
- Delivered 4 apps in 2020 on time.
- Requirement breakdown& Product Delivery:
- Led team to deliver pragmatic and scalable features and solutions to meet business needs with agile methodology.
- The MVP delivery practice was rewarded in 2020 STOC- DevOps best practice in Trend Micro.
- Crossed-Team Cooperation:
- Reported team's status to department director
- Arranged resources and co-worked with other internal systems owners.
Leading Products
Trend Video
An educational portal open to the public for promoting the arts and literature.
JARVIS Mobile App
- A mobile solution designed for Trenders
- EVPs and 400+ Trenders are using it.
JARVIS Learn
- Trenders’ internal learning portal.
- 77%+ Trenders visited the portal for training in 2020.
Apr, 2017 - Oct, 2017
Business Support
Samsung Electronics.
1.Payment Request Review:
- Reviewed the payment request from marketing and sales.
- In charge of the 32.6% payment request of the company
2.Return Management:
- Reviewed the return data every month and confirmed the device model and return amount with dealers
- In charge of 1 major dealer’s return management, which was 32% of the total return amount
3.Budget Management:
- Prevented abnormal payment by analyzing data, which is one of the key KPI of the team
Jun, 2015 - Feb, 2017
Project Manager
Taiwan Knowledge Bank
1.Annual charitable activities:
- Managed annual charitable activity to raise brand awareness.
- Achieved KPI without any advertising fee: 30k↑ views online and 100↑ enrolled teams.
2.Product design proposal:
- The CEO had regular meetings with managers from different brands and I was responsible for summarizing the research.
3.Manage cross-brand projects:
- In charge of interior management projects, from designing questionnaires to analyzing data, managed 2016 product research and 2017 personnel research.
Education
2011 - 2015
