胡  慧怡 

Hu   Hui-Yi (1997/01)

Stephanie Soekosin


2 years of experience in Project Management and Customer Experience for a start-up tech company. I have a warm personality and excellent interpersonal skills. I am a proactive person and more than willing to learn new things and take on new challenges.

Taipei City, Taiwan

  [email protected]      

  www.linkedin.com/in/stephaniesoek


Work Experience

October 2020 - Present

Project Manager (Full-Time)  Grandex International Corporation, New Taipei City

Responsible for managing projects & tasks. Implementing changes in the app UI/UX and marketing department. Strengthening brand awareness, loyalty and maintaining B2B relationships.

August 2019 - October 2020

Customer Relations Specialist (Full-Time)  Grandex International Corporation, New Taipei City

Responsible for customer relationships & experience management. Strengthening brand awareness, loyalty, and customer satisfaction. Creating CS management SOP from scratch. Assisting 50+ customers per day via email, responding to social media comments, including processing RMA, Shopify, Amazon, and other e-commerce platforms.

December 2018 - July 2019

Bartender (Part-Time)  Lion Bar, Taipei City

Manages the popularity of the bar and suggests ways to improve the drink menu. Maintains professional and technical knowledge through emerging trends in the bar industry. Mixes various alcoholic & non-alcoholic beverages according to customer needs while also preparing & serving meals.

June 2018 - December 2018

Barista (Part-Time)  253 Cafe Bistro, Taipei City

Responsible for internal & external contact with food service operations, menu consultation, taking orders and cleaning. Mainly focus on the process of coffee, baking and dessert preparation.

Education

2015 - 2019

National Taiwan University

Department of Foreign Language and Literature

2013 - 2015

Cita Hati International High School

International Baccalaureate Diploma

Projects

The MeatStick App

Smart Meat Thermometer App UX/UI design 

Re-creating the app's UX flow and UI designs.

Soma Lab Support Management System

Customer Support Management System

Expanding the management system features and UI designs.

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