Hu Hui-Yi (1997/01)
2 years of experience in Project Management and Customer Experience for a start-up tech company. I have a warm personality and excellent interpersonal skills. I am a proactive person and more than willing to learn new things and take on new challenges.
Taipei City, Taiwan
October 2020 - Present
Responsible for managing projects & tasks. Implementing changes in the app UI/UX and marketing department. Strengthening brand awareness, loyalty and maintaining B2B relationships.
August 2019 - October 2020
Responsible for customer relationships & experience management. Strengthening brand awareness, loyalty, and customer satisfaction. Creating CS management SOP from scratch. Assisting 50+ customers per day via email, responding to social media comments, including processing RMA, Shopify, Amazon, and other e-commerce platforms.
December 2018 - July 2019
Manages the popularity of the bar and suggests ways to improve the drink menu. Maintains professional and technical knowledge through emerging trends in the bar industry. Mixes various alcoholic & non-alcoholic beverages according to customer needs while also preparing & serving meals.
June 2018 - December 2018
Responsible for internal & external contact with food service operations, menu consultation, taking orders and cleaning. Mainly focus on the process of coffee, baking and dessert preparation.
The MeatStick App
Re-creating the app's UX flow and UI designs.
Soma Lab Support Management System
Expanding the management system features and UI designs.