Stephen Piergrossi
Financial Service Associate-Floater
Wilmington, DE, USA
302-367-4373
Finance professional with a background in Customer service, people management and training. My personal brand has been cultivated by my charismatic attitude, innovative ideas and commitment to quality. I lead as a top performer by uncovering sustainable and innovative approaches that will exceed and amplify business goals. I am a self-driven quick learner with a passion for motivating individuals and teams.
Work Experience
October 2018 - Present
Financial Service Associate-Floater TD Bank
- Travel to multiple branches to support, mentor, and coach team members in operational standards and professional development.
- Contribute to achievement of store business objectives by exceeding individual and store sales goals.
- Interact with customers and tailor solutions to meet their exact needs.
- Completes a wide variety of complex financial transactions and account openings.
- Conducts loan interviews, accepts loan applications, and conducts loan closings.
July 2018 - October 2018
Head Teller TD Bank
- Managed a team of tellers in a high-volume location with over 33 types of foreign currency
- Receive checks and cash for deposit, verify amounts, and check the accuracy of deposit slips.
- Identify transaction mistakes when debits and credits do not balance.
- Resolve problems or discrepancies concerning customers' accounts.
- Monitor bank vaults to ensure cash balances are correct.
January 2016 - June 2018
Store Manager/Facilitator Caffe Nero
- Head facilitator for onboarding new hires through a 3-day company Induction class
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Hired staff for multiple locations and worked with each potential hire from beginning to end of the process
- Plan and prepare work schedules and keep records of employees' work schedules and timecards.
- Review inventory and sales records to prepare reports for management and budget departments.
Education
2009 - 2010
Berklee College of Music
Music Business; Piano/Vocal Performance
Skills
- Training & Development
- Recruitment Process
- Hiring
- Administration
- Problem Solving
- Analytical Skills
Languages
- English — Fluent
