Steve Hsieh

Phone: (+886)-0983-620-904

Strong problem-solving skills, with a positive attitude toward challenges
The enthusiastic learner takes responsibility for work and enjoys working with others
Adaptable and continually seeks to improve professional skills and knowledge
Detail-oriented and able to break down complex systems into smaller modules for better testing
Excellent communication and coordination skills, with a customer-centric approach

Work Experience

May 2021 - Mar 2023

Assist customers in solving technical problems: familiar with the technical characteristics of the company's products, able to assist customers in solving technical problems encountered during product use.
Provide technical support: have a deep understanding of the company's products, and be able to provide detailed technical support and answers to customers.
Collaborate with the sales team: work closely with the sales team to provide technical support and solutions to customers, and help the sales team close deals.
Product promotion: explaining the technical features of the company's products to customers, and assisting customers in selecting the most suitable product to solve their problems.
Product testing: testing products to meet customers' needs.
Train customers: provide training on product usage to customers, ensuring that customers can fully utilize the functions and performance of the products.

Dec 2020 - Apr 2021

Feb 2020 - Jul 2020

Using UFT automated testing software, write automated scripts based on the client's testing script and requirements, and provides the necessary test reports.
Function testing, and bug tracking with Script.

Sep 2016 - Jun 2020