Stuart Baltman

Corporate Executive and Process Improvement Leader 

A capable project manager and organization transformation leader, Stuart Baltman draws on his training and creative problem-solving skills to lead continuous performance improvement initiatives in finance, technology, and healthcare organizations. An alumnus of the University of Toronto (BA in economics) and Richard Ivey School of Business at Western University (MBA), Stuart Baltman has more than 20 years of professional experience and serves as the director of client experience at Royal Bank of Canada (RBC) in Toronto.

At RBC, Stuart Baltman is responsible for delivering process and technology solutions for operational efficiency and enhanced client experience.

Before RBC, Stuart was the associate vice president of program management and process improvement at CIBC Mellon. He championed programs that transformed the company’s culture to innovation while transitioning its 1,200-person operations team to a performance-based culture. These led to millions in annual savings, a an increase in entry-level applicants, and a stronger corporate brand image.

Stuart Baltman has also worked as a director of operational effectiveness at Morneau Shepell. He increased productivity by 40 percent and led operations at Genetics Diagnostics, where he accelerated product development times by over 270 days while implementing new accounting and control procedures. Mr. Baltman holds a Project Management Professional designation from the Project Management Institute and a LEAN Six Sigma Designation.

  Toronto, ON, Canada