Maintained excellent attendance record, consistently arriving to work on time.
Completed human resource operational requirements by scheduling and assigning employees.
Maintained work structure by updating job requirements and job descriptions for all positions.
Improved organisational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Administered benefits programs, analysed compensation and other competitive data and prepared budgets.
Coordinated implementation of people-related services, policies and programs through departmental staff.
Kolkata , India
74.8 % (SCIENCE )
To deliver and advise on HR processes, products and services, in one or more of the following areas: Resourcing, labour relations, compensation & benefits, employee services, management development, employee relations, employee communications and employee professional development.
· To partner with management and other colleagues within the business to achieve BT's targets.
· To contribute to the definition of HR actions.
· To participate in the development of processes/products/services to support business strategies.
· To monitor and provide feedback for decision-making on the effectiveness of people management practices/processes.
· To support change initiatives from a BT wide perspective.
· Executes processes to meet customer needs.
· Involvement in but not responsible for analysis, design & development of policies, plans & programmes.
· Current policy, business strategy and objectives guide this role, although there may be involvement in the formulation and development of future policy
Referrals Process- Process referrals for all policy life cycle stages, manage the referrals
process and auditing thereof
Compliance - Understanding your responsibilities to ensure Intelligent Insurance
continually complies with regulations and treats our customers fairly
Quality Control-audit and provide feedback to ensure quality of service and advice are
Multi-skilled - The ability to manage time effectively and be able to work on different
projects or tasks at any one time whilst pro-actively dealing with new enquiries, also
making an active contribution to a positive, progressive culture within the company.
Training and Coaching-Development of yourself, technical associates and associates
Product Excellence- A source of knowledge for customers and colleagues
Liaison with Insurers-Excellent communication with insurers over the phone and by e mail
and developing relationships of trust
Delegated Authority- Maintain and develop delegated authority from insurers
Technical Support-Assist with system product and mapping testing, and other technical
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritise and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients.