Sujoy Deb Roy
Linked Id - https://www.linkedin.com / in / sujoy-deb-roy-797822106/
Mobile No. 96479 44496
PROFESSIONAL SUMMERY
Over 11+ years of vast experience in Branch Operations spanning over Logistic, Procurement, Banking, Insurace, Consumer Finance.
Proven capability to initiate, set-up and deliver Processes additionally maintaining / streamlining the same
Bengaluru, Karnataka, India
Work Experience
Manager - Operations & Logistics • CORP Attire
June 2017 - August 2020
Logistic Operations - Mar' 2018 - 31/8/2020
Responsible for all National and International Dispatches and Deliveries in Co-ordination with Logistic partners
MIS management & Reporting, Budget Management
Responsible for all In-ward & out-ward materials in Office, Store Audit, Warehouse Management
Responsible to introduce new logistic Vendor
Team Leading, Delivery Team Management
Vendor's Payment processing in co-ordination with Accounts Team
HR Operations & Procurement - Aug' 2017 - Mar' 2018
New Recruitment and selection in co-ordination with Management Team
Attendance & Leave Management
Compensation & Benefit Payouts
Performance & Awards
- -
Processing of fresh Orders received from Sales team.
Follow up with the vendors for production of Samples/Materials
Introduce new products to the company in coordination with the vendors
Vendor's Payment processing in co-ordination with Accounts Team
Product Quality check
Deputy Manager • HDFC Bank Ltd
May 2013 - February 2015
REPORTING AND COMPLIANCE :
Reporting of Suspicious transaction or activity to FNA
Month-end/Consolidated report maintenance as per audit compliance.
Account monitoring and Register maintenance for Audit Compliance
Routine Processes checking as per circular processes.
HISTORY.Contd
Routine Checking of Locker/Vault room on daily basis.
MIS reporting on Daily basis and as per process circulated
GENERAL BANKING OPERATIONS :
Handling the In-ward and Out-ward Clearing related to clearing operation.
Reconciliation of deliverables and Gold Coins, Processing of Jewelry loans
Supervising all Non-Cash transactions like DD/MC, fund transfer, NEFT, RTGS etc.
Daily monitoring of General Ledger break-up for planning cost budget.
Validation of Customer information in the system
CUSTOMER RELATIONSHIP MANAGEMENT :
Overseeing Teller Associates for Cash/Customer transactions at the Teller counters
Value Enhancement and Retention of existing accounts with in the branch portfolio.
Customer relationship/query management, Queue Management,
Ensure quality Customer Service within the TAT
ONSITE ADMINISTRATION :
Monitor Branch Administration and Lobby Management
Monitoring Onsite ATM cash load. Monitoring/Flagging suspicious Transactions.
Locker and Vault Key custodian.
TATA AIA Life Insurance Co. Ltd., West Bengal www.tataaialife.com
Assistant - Distribution Branch Operations • ICICI Prudential Life Insurance Co Ltd
January 2006 - May 2008
Reporting to Customer Service Manager
Responsible for the entire Distribution Operations of branch as well 8 sub-branches.
Scrutiny and logging of Agent Application Form, Agent licensing and relate all kind of agent servicing
Additional responsibilities relating to the store department and administration for the branch as well sub - branches.
Record maintenance and Documentation at branch level.
Document the exceptional and important cases or instances.
Communication of all kind of IRDA rules/Exam/official changes to the concerned departments.
Finance Executive • Bajaj Auto Finance Limited
January 2005 - October 2005
experience in selling 2-wheeler & 3-wheeler vehicles, Consumer durable products and Personal Loan
Follow-ups with the customer for due payments
Reporting to Branch Manager
Appreciated on selling of 46nos of 2-wheeler and 7nos of 3-wheeler on single day.
ON-THE-JOB TRAINING
Computer Assistant • Border Roads Organization
April 2002 - November 2004
AWARDS & RECOGNITIONS
√ Awarded as best performer by Company CORP Attire in year Oct' 2018 and May' 2019
Company cost saving
Completion of given task before time line
√ Awarded as best performer by TATA AIA in year Apr' 2010
Single handed logged in 307nos of Agent Application Form in one day with 0% error
Education
Guwahati University
Geography & Economics
1998 - 2002
Skills
Languages
- CUSTOMER RELATIONSHIP MANAGEMENT
- Customer Service
- Team Management
- Communication
- Coordination
- Supervising
- Streamlining
- Communication Skills
- Microsoft Office
- English — Fluent
- Hindi — Fluent
- Bengali — Intermediate
- Assamese — Intermediate
