Sunil Pillai
Senior Customer care executive
Knowledgeable and dedicated
professional with extensive experience in
BPO industry. Excellent team leading
with outgoing, positive attitude and
proven skills in establishing rapport with
clients. Motivated to maintain customer
satisfaction and contribute to company
success. Energetic and results-oriented
with passion for deloping relationships
cultivating partnership and growning
businesses.
Thane West, Thane, Maharashtra, India
Work Experience
January 2021 - Present
Senior Customer care executive
platinum one
*handling customer calls and Briefing customers about properties.
*Making customer appointment with our sales team.
*Achieving weekly targets
September 2018 - March 2020
Senior Associate Operations
WNS Global Services Private Limited
*Engaging and patient customer service professional with
1.6 years of experience in WNS Global Services.
*Responding to all types of Customer inquiries in the UK
with swift and best resolution with regards to their electricity and gas
supply through emails.
*Handling customer complaints and grievances.
May 2016 - September 2018
Senior Associate Operations
Wipro Limited
Handling queries of US customer, related to
insurance and billing.
Managing TAT and managing billing process of
customer.
Education
2013 - 2016
Aptech Institute
Bachelor in computer application
Skills
SAP Customer solutions Sales & Customer Service
Languages
English — Fluent Hindi — Fluent Malayalam — Intermediate Marathi — Beginner
