Bt9jms8lebgvbcoxeeea

劉明軒

Operations Specialist at GoShare

Taipei,TW
[email protected]

+886 909085880

Experience

Operations Specialist (Lead Of Traffic Control Tower ) , Jan 2020 ~  Present

  • Optimized operation process of daily routine, successfully increasing 25% efficiency by data integration 
  • Cleaned, validated and corrected big data to build up several dashboards which allows the whole operation team to track marketplace performance by proficient excel formula techniques. 
  • Built up a ticket monitoring system by excellent Excel skills to manage user’s inquiries, ensuring issues from customers can be resolved within a required time and increasing the operational efficiency by 10% time-saving. 
  • Led the TCT team with seven members to enhance communication and increase their efficiency of 10%. 
  • Troubleshooting with urgent issues from customers.

Voxmghncdjclxh7vwkkt

Operations Associate (Lead Of Driver Growth Of South Taiwan ) , Nov 2019 ~ Jan 2020

  • Oversaw the function of driver growth for Taichung and Kaohsiung to achieve a business model transition, successfully re-onboarding 500+ drivers within 1.5 months.
  • egotiated with local governments and fleet companies to develop brand-new solutions for multiple taxi transitions, being the first case in South Taiwan.

Voxmghncdjclxh7vwkkt

Operations Associate (City Lead Of Taoyuan ) , Oct 2016 ~ Oct 2018

  • Led a team of 6 members to identify and develop new rider and driver growth opportunities for Taoyuan and overseeing all rider and driver projects while providing timely guidance to the team.
  • Monitored the marketplace and identify business problems and generate strategies to make market equilibrium by proficient SQL ability and data analytical techniques.
  • Planned and implemented CRM related project to rescue churn users and increase conversion rate of new users became active users, it turns out 10% of churn users back to the platform and growth 15% conversion rate of new users.
  • Successfully Planned and conducted rider weekly promo by analysis weekly marketplace data and various strategies.
  • Relaunched Uber service in Taoyuan under the new business model (rental model), and successfully recovered the 30% of the trip volume within 3 months.

O5bsiyan6lfn0bgkjcxo

City Coordinator , July 2016 ~ Oct 2016

  • Secured local partnerships and negotiated with partners across various industries, including partner outreach, partner pitch, and partnership planning, negotiation, and execution.
  • Increased over 500% in the number of partner restaurants in Taoyuan, from 11 to 75, within a short span of eight weeks.
  • Led and managed various rider growth projects, including the Restaurant Project with a portfolio of over 120 partner restaurants and generated over 200 signups within three months.

O5bsiyan6lfn0bgkjcxo

Education

Chinese Culture University: Department of Human Resources Management, Sep 2012 ~ Aug 2018

Ppxuche04xtpws6vwgwv

Skills


SQL, Python, Google Excel, Data analysis, People Management 

Powered by CakeResumePowered by CakeResume