Operations Specialist (Lead Of Traffic Control Tower ) , Jan 2020 ~ Present
Optimized operation process of daily routine, successfully increasing 25% efficiency by data integration
Cleaned, validated and corrected big data to build up several dashboards which allows the whole operation
team to track marketplace performance by proficient excel formula techniques.
Built up a ticket monitoring system by excellent Excel skills to manage user’s inquiries, ensuring issues from customers can be resolved within a required time and increasing the operational efficiency by 10% time-saving.
Led the TCT team with seven members to enhance communication and increase their efficiency of 10%.
Troubleshooting with urgent issues from customers.
Operations Associate (Lead Of Driver Growth Of South Taiwan ) , Nov 2019 ~ Jan 2020
Oversaw the function of driver growth for Taichung and Kaohsiung to achieve a business model transition, successfully re-onboarding 500+ drivers within 1.5 months.
egotiated with local governments and fleet companies to develop brand-new solutions for multiple taxi transitions, being the first case in South Taiwan.
Operations Associate (City Lead Of Taoyuan ) , Oct 2016 ~ Oct 2018
Led a team of 6 members to identify and develop new rider and driver growth opportunities for Taoyuan and overseeing all rider and driver projects while providing timely guidance to the team.
Monitored the marketplace and identify business problems and generate strategies to make market equilibrium by proficient SQL ability and data analytical techniques.
Planned and implemented CRM related project to rescue churn users and increase conversion rate of new users became active users, it turns out 10% of churn users back to the platform and growth 15% conversion rate of new users.
Successfully Planned and conducted rider weekly promo by analysis weekly marketplace data and various strategies.
Relaunched Uber service in Taoyuan under the new business model (rental model), and successfully recovered the 30% of the trip volume within 3 months.
City Coordinator , July 2016 ~ Oct 2016
Secured local partnerships and negotiated with partners across various industries, including partner outreach, partner pitch, and partnership planning, negotiation, and execution.
Increased over 500% in the number of partner restaurants in Taoyuan, from 11 to 75, within a short span of eight weeks.
Led and managed various rider growth projects, including the Restaurant Project with a portfolio of over 120 partner restaurants and generated over 200 signups within three months.
Chinese Culture University: Department of Human Resources Management, Sep 2012 ~ Aug 2018
SQL, Python, Google Excel, Data analysis, People Management