—

Hui-Ying (Jenny) Huang

Customer Enablement Manager, Microsoft 365 Insights at Microsoft

We believe more engaged, innovative, and productive employees can help to drive business growth and the organization to achieve digital transformation success.

  Redmond, Washington, United States

     

Work Experience

Customer Enablement Manager, Workplace Intelligence

Microsoft  •  Feb 2020 - Present  •  Seattle, United States

Customer Success Manager, Modern Workplace

Microsoft  •  Jan 2019  - Feb 2020  •  Taipei City, Taiwan

  • Driving enterprise customers' adoption in Microsoft solutions
  • Lead adoption strategy and create best practice across segments

Solution Manager of Modern Workplace, Solutions Technical Unit

Microsoft  •  Apr 2018  - Dec 2018  •  Taipei City, Taiwan

  • Productivity and security solutions including Office 365, Enterprise Mobility & Security, Windows 10, and MyAnalytics/Workplace Analytics
  • Leverage cloud capability to help boost customers' organization productivity with thorough and integrated security solutions

Account Executive, Enterprise Commercial (MACH MBA)

Microsoft  •  Jul 2017  - Mar 2018  •  Taipei City, Taiwan

  • Focus on enterprise clients in the financial services industry
  • Helped FSI clients with their digital transformation journey
  • Engaged with BDMs to sell Microsoft's Fintech solutions

Project Manager/ Consultant

Towers Watson  •  Feb 2012 - Jul 2015  •  Taipei City, Taiwan

  • Initiated FMCG survey product development to boost international deals by setting market and pricing strategies in APAC.
  • Co-managed cross-industry projects by using multi-industry data, delivering analysis with the market trends, and conducting communication meetings with client-side line managers. Annual turnover is around 100,000 USD.
  • Increased 12% of participants in the 2014 Executive Compensation Survey by targeting the most frequent benchmarked participants, providing bundling services, and leveraging cross team resources in the company.
  • Co-led High Tech industry survey, expanded gaming sector business, and increased 40% in participants.
  • Led Consumer Products industry survey and increased clients by 22% within 2 fiscal years while maintaining retention rate above 95%, by restructuring service offerings to meet market needs and integrating new business with Retail sector.
  • Facilitated 5~8 client conferences per year to ensure continuous communication and relationship.
  • Achieved 10% response rate increase by closely follow-up with clients and re-design survey contents to reduce fill-in time, while leading a Semi-annual Survey project across 14 industries.
  • Implemented survey product management system in Taipei office by streamlining the process and providing regional team feedbacks to boost survey status tracking efficiency.

Human Resource Generalist

Dazzling Café  •  Aug 2011 - Jan 2012  •  Taipei City, Taiwan

  • Led annual income tax project and coordinated cross-department operations to ensure all processes and documents met government regulations.
  • Built up internal HR system; boosted organization efficiency after the implementation of HR system, including payroll, leave record maintenance and employees’ data.

Education

HEC Paris

Master of Business Administration (MBA), Strategy Specialization, Leadership Certificate/ Pernod Ricard  •  2015 - 2017

Activities and Societies: 2016 MBA Tournament Core Team - HR: Volunteer program and workforce planning. HEC Volleyball Club

National Taiwan University

Bachelor's Degree, Sociology  •  2007 - 2011

  • Captain of Sociology Department Volleyball Team: Lead the team to achieve the goal of winning third to the fifth championship of North Area Sociology
  • Departments’ Tournament: Head of Public Relations Section, Student Association of Sociology Department.

Activities and Societies: Student Association of Sociology Department Volleyball team of Sociology Department

Licenses & Certifications

Workplace Analytics Practitioner

Microsoft

Issued Oct 2020  •  No Expiration Date

Prosci® Fundamentals of Change Management

Prosci

Issued Apr 2020  •  No Expiration Date

Microsoft 365 Certified Fundamentals

Microsoft

Issued Mar 2019  •  No Expiration Date

Microsoft Certified: Azure Fundamentals

Microsoft

Issued Mar 2019  •  No Expiration Date

Insight Selling

Microsoft

Issued Oct 2017  •  No Expiration Date

Building Your Leadership Skills

Coursera

Issued Apr 2017  •  No Expiration Date

More About Me