Penny Chou

A proactive, persistent, and innovative girl who enjoys challenges in a fast-paced environment.

Ability to deal with competing objectives and manage a timely manner to resolve operation, troubleshoot issues.
Outstanding problem-solving skills
Strong communication skills with cross-functional teams

Taipei, Taiwan

Work Experience

inline Apps • Jun 2021 - Present

Regular communication with partner restaurants. Activate set of services (TMS, food ordering, key integration partnerships rollout, and other addons) to revenue growth
Meet or exceed goals for account retention, satisfaction, and adaption
Develop churn indicators, plan and execute rescue strategy, and revamp account care flow
Build, enhance, and execute long term client relationships and communication at the C-level, with key executives, key decision-makers, and influencers
Increase net ARR incremental in the dedicated cohorts
Act as a trusted advisor to senior executives within the client’s organization

inline Apps • May 2020 - Jun 2021

Monitor food delivery orders for restaurants in Taiwan, Singapore, Malaysia, HongKong, Australia during weekdays and weekends
Onboarding 10+ restaurants for Food Ordering Service.
Develop 8+ partnerships with local delivery partners in 5 countries
Design and develop dispatch flow and guidelines.
Increase delivery success rate and CSAT.
Execute operation and internal process optimization by cooperating with Sales and other global teams
Maintain Data dashboards to ensure metrics accuracy as well as provide insights.