Tania Martinez


  Chicago, IL, USA

Email : [email protected]

Contact Number: (312)-843-2711




Expert customer service representative dedicated to providing the highest quality experience.


About Me:

I am a highly results-oriented individual with over 8 years of experience in client services. I thrive in team settings and work efficiently to solve client’s problems while remaining cool under pressure. The qualities I will bring to your team include:
* Customer Service: I have a track record of solving all types of customer issues I am faced with in an effective and professional manner.
* Professional Attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation.
* Passion and Motivation: I have a true passion for client services and take pride in making people happy. I am also highly motivated to progress in my career and eager to grow and succeed.

Work Experience

Dispatcher

Chicago locksmiths

July 2021 - Current

  • Dispatch Center environment
  • Communicated and scheduled appointments via Phone, Podium, Yelp, Angi’s list, Google Leads and Email
  • Use Power dispatch to schedule appointments, communicate with technicians, create estimates, client management etc.
  • Dispatched technicians to scheduled appointments and emergency calls based on locations, needs and worker availability.
  • Key Holder

Front Desk Associate

Massage Envy

December 2019 - July 2020

  • Processed monthly membership fees
  • Cash, Credit/Debit, check handling
  • Sell wellness program memberships and gift cards
  • Covid-19 screening questions / temperature Taking
  • I made reservations over the phone, in person and via Meevo for guests and provided confirmation information.
  • Used Meevo to activate new memberships, check-ins and check-outs.
  • Key Holder

Store Manager

Metro Pcs

September 2017 - April 2019

  • Maintained knowledge of new wireless devices, pricing plans, promotions, and service features
  • Performed daily opening and closing procedures -maintain store appearance
  • File warranty and insurance claims
  • Conducted interviews / recruited new hires.

Retail Sales Associate

T-Mobile

October 2015 - September 2017

  • Activate wireless phone and data services
  • Maintain visual merchandise
  • File warranty and insurance claims
  • Identify customer needs and accept payment
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
  • Issued receipts and processed refunds, credits or exchanges
  • Opened and closed store independently and prepared nightly bank drop for manager

Education

2009 - 2010

Everest College

Medical Assistant

2008 - 2008

Paul Simon Chicago Job Corps Center

General Education Diploma

Skills


  • Product Knowledge
  • Customer Focus
  • Leadership
  • Fast Learner
  • Hardworking
  • Team Management
  • Customer Support
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint


Languages


  • Spanish — Native or Bilingual
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