Tatiana Basova

I've been an effective broker and analyst, PMO manager, event planner and coordinator, team leader and trainer, head of customer service, organized planner and facilitator of charge. My newfound passion is psychotherapy, So now, I can do even more to improve the psychological climate within a team and a company.

I'm looking for my next challenge.  How can I help you thrive?

  [email protected]         +79265940559           Moscow, Russia

Core Competencies




Strategies planning

Analysis, structuring and systematization of business processes, change management.
Optimization and implementation of changes.
Development of work standards, interaction schemes, policies and procedures.
Creating schemes of interaction between process participants.

***

Sochi 2014, Team workshop for 2018 FIFA World Cup, Moscow Domodedovo international airport, Birk, Metrium, Phoenix group and others

Leadership/ Training

8 years of experience in team leadership. Successful management of different teams, staff recruitment, training, creation of team spirit, distribution of roles and functions, delegation, support, training, mentoring, support of change management, motivation, creation of atmosphere for efficient work.

***

Sochi 2014, Moscow Domodedovo international airport, Birk int., Metrium

Event planing/ Coordination

Planning, coordination, control, communication with customer, partners and guests. 

I am a proactive problem solver, able to provide instruction to staff and lead by example.

***

Sochi 2014 and Test events (2013-2014), Team workshop for 2018 FIFA World Cup, NTV+ Celebration 20years(2016 Moscow), MIFF (2014-2020), Business simulation "Carries" for Central Bank, the Model program for Moscow Exchange, the Model program "From expert to coach" for Rusagro and others




Communication

Friendly, easy, pleasant and sincere in communication. Easy to maintain contacts, friendly and trusting relations.  I also receive training from a psychologist and a therapist. I give individual and group consultations.

Сustomer service

Customer service, organizing the work of call centers. Consistently improved customer satisfaction through adept resolution of conflicts, issues, and concerns.

***

Sochi 2014, Team workshop for 2018 FIFA World Cup, Moscow Domodedovo international airport, Birk, Metrium

Soft skills 

Creative Problem-Solving skills

Excellent Interpersonal skills

Solid Organizational skills

Positive & Friendly demeanor Versatility to work in a team or independently.

Work Experience

Metrium

Head of Client Unit  •  October 2018 - March 2020

Client Service Division Management
Optimized and implemented business processes to improve service quality and cross-functional interaction
Developed and implemented motivational program, developed a system of key performance indicators for the Division
Improved the psychological climate of the company, reducing staff turnover by 30%

BIRC int.

Head of Сoordination Unit  •  February 2017 - September 2018

Manage coordination unit (planning, organization, motivation, control, development, selection of new employees)
Organization and operational management of training activities: business simulations, business games, conferences, business lunches
Optimized and streamlined business processes, developed and implemented standards for the organization and conduct of events, inter-unit communication patterns, motivational design
Implemented a project management system
Established communications within the division, between the units in the company, with business partners

Domodedovo international airport

Hotline manager  •  October 2015 - August 2016

Management of the hotline department: call center to provide information and operational assistance to airport clients, staff and partners, provide documentation to airlines
Staff Learning and Development
Handling objections and claims, conducting quality surveys on counterparty services
Formed a departmental team, consolidated the divisions of related units
Optimized and implemented Primary Information Gathering Standards, Challenge Management Standards
Increased favorable working climate, discipline, quality of work and reduced staff turnover from 40% to 10%

Sochi 2014 Organizing Committee

Head of the contact center  •  January 2013 - May 2014

Management of the contact center team for operational work during the preparation and holding of sports events
Development, testing and implementation of operational schemes, response plan, standards, policies and procedures for cross-functional interaction and service provision
Hiring, training and adaptation of personnel

PMO Project manager   •  January 2011 - December 2012

Took part in the schedule of plans project management office development and monitoring, was in charge of competitive and non-competitive venues managing
Definition an efficient schedule, monitoring the resources allocation and control the costs.

Phoenix Group

Analyst  •  January 2007 - December 2010

Analyzed the effectiveness of projects for investment attractiveness of assets (over 100 companies) and new business
Calculated the value of shares of the company, formed a commercial offer to buy the company's assets

Disa-Invest

Broker  •  August 2003 - December 2006

Conducted support of buying shares transactions on buying shares, held negotiations with the shareholders, organized offsite offices to work with minority shareholders

Education


Bauman Moscow State University

Power plant engineering 

1997 - 2003

Chernyshevsky Saratov State University

Psychology

2020 - 2023

Moscow Gestalt Institute (European Association for Gestalt Therapy)

Psychotherapist

2017 - 2023

Powered by CakeResumePowered by CakeResume