Projects
Experience
Frontend Engineer • HIERO7
Sep 2021 - Oct 2021
• Built an internal dashboard to help customer service resolve customer issues quicker
Product Manager and Scrum Master • VeryBuy
Sep 2020 - Aug 2021
• Led developers and designers to launch 7-Eleven pick-up services that increased revenue by 25%
• Launched a customer service chatbot that reduced 30% of questions to the helpdesk
Executive • DB Schenker
Jun 2019 - Feb 2020
• Facilitated warehouse migration (IT, SOPs, and training); led a team to store & fulfill 4K units/day for an E-commerce startup
Deputy Manager • Amundi Asset Management
Apr 2015 - Oct 2017
• Spearheaded major operational restructuring and led a cross-functional team of 10 in France, Luxembourg, Hong Kong, and Taiwan to implement strategic plans, streamlining the transaction process (e.g. halved processing time) for all investors
