Hi, I'm Chris!

An innovative and Motivated Senior Product  Manager and Technical Project Manager with 10+ years of experience and programming background. Well-versed in developing and designing B2C/SaaS products in alignment with corporate objectives. 

I am also an enthusiastic team player eager to contribute to team success through communication, attention to detail and excellent organizational skills. Always exploring ways to go above and beyond expected performance to support the team.

     

Work Experience

August 2021 - December 2021

Director, Products | Product Director | Project Lead  
雲資國際服務有限公司 Cloudsinfo

Responsibilities:

• Gathered requirements, defined scopes, allocated resources and established scheduled meetings.
• Analyzed projects to determine system requirements and produce PRD, MRD, diagrams and wireframes.
• Host weekly project planning meetings with multinational teams.
• Conducted research, gathered information from multiple sources and presented results.
• Verified quality of deliverables from PM and designers and conformance to specifications before submitting them to participants.
• Provided Axure wireframe design training for the product manager.
• Reported bi-weekly to stakeholders on project status, progress, risk assessment and technical problems.
• Led projects and analyzed data to identify opportunities for continuous improvement of products.
• Managed and motivated project and design teams to promote collaboration and keep members on-task and productive.
• Managed project scope, schedule, status and documentation through the application of SDLC methodologies.

Achievements:

• Build up project workflows in the JIRA system including user training to provide an easier and more efficient working model for peers and colleagues.
• Released a minimum of 90 different scales of the project within 3 months.
• Developed performance improvement strategies and plans to promote continuous improvement of the major product.
• Delivered new landing page design to increase conversion rates.

March 2021 - July 2021

Product Development Director | Product Owner | Project Lead
皆凱科技有限公司 Evervictory 

Responsibilities:

• Conducted research, gathered information from multiple sources and applied it to product design.
• Coordinated projects, defined scope and manage milestones.
• Reported regularly to stakeholders on project status, progress and risk assessment.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Managed work and project responsibilities by assigning tasks to internal individuals and external partners.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Managed product backlog and prioritized sprint backlog for 3-week sprint releases.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and performance.
• Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
• Produced rapid prototypes with functional spec using Axure RP.
•Managed relationships with vendors to ensure delivery on time and quality.

Achievements:

• Developed a new gaming product on time and integrated with the animation partner successfully.

August 2019 - March 2021

Technical Project Manager & Digital Marketing Director
皆凱科技有限公司 Evervictory 

Responsibilities:

• Gathered requirements from operation teams, defined scopes, allocated development/testing resources and arranged scheduled meetings.
• Analyzed projects to determine manpower requirements and monitor developer usage.
• Partnered with project team members to identify and quickly address problems. Resolved issues ASAP ensuring project deliverables were not negatively impacted.
• Managed all communications of projects between stakeholders, external partners, IT team, QA and the web developers.
• Led cross-functional teams of engineers, testing engineers and UI designers in the development of products and resolution of product defects.
• Oversaw planning, application development, verification and risks involved in software projects.
• Managed processes of system technical design, technique evaluation and POC(Proof Of Concept), development estimating and post-implementation support.

Achievements:
• Introduced and administrated JIRA software to improve the collaboration efficiency of projects.
• Build up project workflows in the JIRA system including user training to provide an easier and more efficient working model for peers and colleagues.
• Accelerated progress to pass the IOM license assessment by redesigning the product and facilitating communication between internal and external participants.
• Developed and launched the news product from conceptualization to implementation and maintenance, including organizing a 5 editors team.
• Increased UA from 110 to 8300 in the news site within 12 months through Keyword research and SEO.

January 2016 - July 2019

Division Manager | Technical Project Lead | Product Owner
荃方科技股份有限公司 GSiT

Responsibilities:

• Gathered requirements from operation teams, defined scopes, allocated resources and arranged scheduled meetings.
• Analyzed projects to determine manpower requirements and monitor developer usage.
• Oversaw planning, application development, verification and risks involved in software projects.
• Partnered with product team members to identify and quickly address problems. And arranged resources to resolve issues ensuring live products were not negatively impacted.
• Led projects and analyzed data to identify opportunities for continuous improvement of products.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Managed all communications between stakeholders, external partners, IT team, QA and the web developers.
• Provided Axure wireframe design training for the project team.
• Host weekly project tracking meetings with internal teams.
• Reported bi-weekly to multinational stakeholders on project status, progress, risk assessment and technical problems.

Achievements:

• Rollout 4 new products within 3 years. (Horse Racing, Lottery, Payment Gateway, Live Streaming ).

July 2013 - December 2015

Technical Project Manager  
荃方科技股份有限公司 GSiT 

Responsibilities:

• Gathered requirements from stakeholders, defined scopes, allocated development/testing resources and arranged scheduled meetings.
• Analyzed projects to determine system requirements and produce PRD, MRD, flow diagrams and wireframes.
• Conducted meetings with the project team to go through requirements, designs, specifications and schedules.
• Host and arrange discussions with internal teams for High-Level Design and Change Impact Analysis.
• Partnered with project team members to identify and quickly address problems. Resolved QAT and UAT issues ASAP ensuring project deliverables were not negatively impacted.
• Facilitated simple Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Reported weekly to multinational stakeholders on project status, progress, risk assessment and technical problems.

Achievements:

• Developed and launched a new member platform on time.
• Integrated with over 10 game vendors within 5 months.
• Introduced and administrated JIRA software to improve the collaboration efficiency of projects.
 • Build up project workflows in the JIRA system including user training to provide an easier and more efficient working model for peers and colleagues.

January 2012 - July 2013

Technical Project Manager
軒昂有限公司 XUENN Pte Ltd.

Responsibilities:

• Gathered requirements from multinational operation teams, defined scopes, allocated development/testing resources and arranged scheduled meetings.
• Conducted meetings to go through requirements, designs, specifications and schedules.
• Host and arranged discussions with internal teams for High-Level Design and Change Impact Analysis.
• Partnered with project team members to identify and quickly address problems. Resolved issues ASAP ensuring project deliverables were not negatively impacted.
• Reported weekly to the management team on project status, progress, risk assessment and technical problems.

October 2010 - December 2011

Assistant Manager of Product Support | DevOps
軒昂有限公司 XUENN Pte Ltd.

Responsibilities:

• Oversaw incident handling process, release management and deployment process to meet operation goals.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement in product deployment.
• Led multinational team members to support daily operations of running products by orienting and training.
• Managed and coordinated new releases and distribution of all websites and services.

Achievements:

• Organized new Product Support team within 3 months, including interviews and training.
• Developed over 20 SOPs and released them in the change management, deployment and incident handling process successfully.
• Reduced over 20% P2 and 4% P1 incidents within 6 months.
• Reduced weekly deployment downtime from 240 MINS to 10 MINS.
• Increased 300% service amount of UAT deployment within 6 months.

June 2009 - September 2010

Technical Project Manager
杏翔股份有限公司Total Health Engineering Solution Enhancer 

Responsibilities:

• Gathered requirements from clients, defined scopes, allocated development/testing resources and arranged scheduled meetings.
• Supervised and directed engineers to keep projects on track and tasks prioritized.
• Used coordination and planning skills to achieve results according to schedule.

Achievements:

• Provided source control training for developers using SVN.
• Delivered project on time and passed client validation.

April 2008 - May 2009

IT Consultant | Web Developer
軒昂有限公司 XUENN Pte Ltd.

Responsibilities:

• Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
• Worked with project managers, developers, quality assurance and customers to resolve technical issues.
• Improved system performance by making proactive adjustments and resolving bugs.
• Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
• Provided SVN training for developers.  

Achievements:

• Built-up DTS report service to aggregate data from Oracle and MS SQL.
• Developed a failed-over Multi-Agents System in the project of integration with external vendors.

May 2001 - March 2008

C++ Programmer  
財團法人彰化基督教醫院 CCH

Responsibilities:

• RFID access control management, case tracking systems, Lab system and infection control system development and maintenance.
• Technical project research and development.
• Requirement analysis, clarification, testing and user training.

Achievements:

• Developed and launched an RFID access control system on time, including issuing 5000 access cards and deploying 200 RFID readers.
• Developed and launched an Infection Control and Outbreak Surveillance system using the chi-square, RR and Odds-Ratio model.
• Developed and launched a Blood Bank Management System including blood subtype auto-detection.
 • Developed a Text-Mining application for medical research and passed the ICHG2006 conference validation.

Software Skills

Product Design


  • Axure RP
  • Figma
  • Sketch
  • C#
  • Python
  • Astah UML
  • Google Analytics

Project Control


  • JIRA
  • ClickUP
  • Zephyr
  • MS Project
  • Google Workspace
  • Scrum/Kanban

Language


  • Chinese(Native)
  • English(TOEIC 765 Point)

Skills With Project Experience

Project Management


  • Agile / Waterfall Software Development Lifecycle Management
  • Multinational Team / Cross-Functional Teams Co-Working
  • Risk Assessment
  • Issue Tracking / Reporting
  • Requirement Gathering / Clarification
  • Task Breakdown / Priorities / Delegation 
  • Participants Communication / Coordination
  • Problem Diagnose / Analysis/Solving 
  • Data-Driven Decision-Making
  • Vendor/Partner Relationship Management

Product Management


  • B2C Web / Mobile/App  Product Market
  • Driving Product Strategy in StartUp
  • Define Product Metrics / Performance Evaluation
  • SaaS Service Planning 
  • Go-to-Market Strategy Planning
  • Multinational / Oversea Market
  • High Concurrency Transaction Service
  • MarTech Product 
  • Advanced Wireframe / Prototype Design 
  • Competitor/Market / TargetAudience Analysis
  • Keyword Research / SEO
  • Traffic Tracking/  Google Analytics
  • Data Analysis with SQL / Excel/Google Sheet / Data Studio

Team Management


  • Medium-Scale Team Management 
  • Goal-Oriented Organisational Skill
  • Team Recruitment/Evaluation 
  • Budgeting

  • Coach Style / Mentor Leadership

Education

1997 - 1999

Da-Yeh University

Management Information ystem,Soft Computing

1993 - 1997

輔仁大學 Fu Jen Catholic University

Statistics

Course Certificate


Foundations of User Experience (UX) Design

  • Foundational concepts in UX design, such as user-centered design, the design process, accessibility, and equity-focused design.
  • Understand ash phases in design sprints in UX designer’s work.

Getting Started in Google Analytics

  • Set up a Google Analytics account.

  • Understand how Google Analytics organizes data.  

  • Interpret the Audience, Acquisition and Behavior reports.

Digging Deeper into Audience Reports in Google Analytics

  • Understanding various parameters available for analyzing Audience reports.

  • Understand the Active Users Report, the Lifetime Value Report, and the Cohort Analysis Report.

  • Understand the Benchmarking Reports and the Users Flow Report

Google Analytics Individual Qualification

  • Covers basic and advanced Google Analytics concepts. This includes: planning and principles; implementation and data collection; configuration and administration; conversion and attribution; and reports, metrics, and dimensions.


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