Tech Kinght, PC Technician, Feb 2014 ~ Nov 2016

Responsibilities
On call Tech responsibilities include Virus removal, Hardware and Software support Data management with remote access.

Accomplishments
I have helped support small to medium size companys.

Robert Half Technology, Field Service Technician, Aug 2011 ~ Nov 2013

Responsibilities

Started off as a Tier one PC technician handling calls for everything from password resets to network connection issues. Also handled Macintosh OS issues. I was appointed to the GEM program as lead tech onsite for MS outlook migration. I was palaces as the Field Service Tech in charge of all assets and hardware issues along with all virus removal along with Asset Management. Assisted with the BES server management  and migration of android devices to the network along with IOS devices. Added and removed users in A.D. and used SCCM to push updates to client devices. 

SB Comp, PC Technician, Feb 2006 ~ Nov 2013

Responsibilities
Front counter sales is the position I had at first and was trained on various ways to fix software issues ranging from OS issues to virus removal. Also had developed the skills needed for hardware diagnostic and repair.

Accomplishments
I moved from the front counter to the back of the shop as a technology solutions specialist with in two months. I help set up the new shop location and did all the sever installation onsite and helped set up the networks.

Skills Used
I used my knowledge of computers to help educate the end users on what they needed in there new desktop or laptop. I also help set up the cell phone repair department in the shop.

AT and T, Cell Phone Technician, Mar 2013 ~ Sep 2013

Responsibilities
Fixed all account issues and network issues. Tested all hand held devices to determine if the device needed hardware replaced or if it was a software issue. Set up warranty repayment for the end users.
Also issued out repair orders to onsite techs for tower issues.