Managed patient accounts by obtaining, recording, and updating personal and financial information via Electronic Medical Records
Maximized office efficiency by answering more than 100 incoming calls per day to provide official information and transfer calls to the desired person.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports, and correspondence
Increased office efficiency by 15%, implemented changes to the phone system (i.e. adding an auto-attendant to direct calls to the designated person), and the scheduling process (i.e. schedule only one new patient per hour)
Checked 50+ patients in and out daily; including scheduling appointments, collecting co-pays/deductibles