Max Chien
Software Engineer
Taiwan
Professional Summary
Dynamic and experienced IT professional with a strong background in cloud computing, particularly with Azure DevOps services. Proven track record in resolving complex technical issues, enhancing system performance, and leading successful project implementations. Adept at cross-functional collaboration and committed to providing high-quality solutions. Fluent in Mandarin and medium in English, offering excellent communication and interpersonal skills. Seeking to leverage my technical expertise and innovative software development and problem-solving abilities in a challenging new role.
Work Experience
Technical Support Engineer-Developer • Microsoft Taiwan
May 2022 - Present
- Support Azure DevOps cloud services technical Issues
- Global English support, collaboration other Azure team, including App Services, Networking, VM.
- Resolved over 150 technical issues annually, enhancing customer satisfaction and service efficiency.
- Help customers deal with their pipeline issue.
- ARM template defines and deploys infrastructure.
- Cloud Infra setup and troubleshooting.
- Release pipeline, permission management, Unit Test, API request
- Global English support, collaboration other Azure team, including App Services, Networking, VM.
- Support .NET Framework and Visual Studio feature
- Install, upgrade, debugging memory troubleshooting.
Sr. Software Engineer • Yahoo / Verizon Media
Nov 2017 - April 2022
- Shopping Mall backend software engineer
- Cash flow design. UI design.
- Lead Release Manager
- Own Release portal and release process re-design.
- Manage CI, CD release pipeline, hundreds of DotNet projects.
- Refine pipelines, reduced 90% maintain effort with Jenkins template technique.
- Multiple-branch architecture.
- Readable and easier to maintain release jobs.
- Leading API Project: For external partner API Build Up
- Leading user-facing Line Pay Money project as new payment option for shopping mall.
- Including "Request/Refund/Callback API/Notification services.
- Apply new feature to existed services.
- Splunk dashboard / report and alert feature.
- Artifactory as new package storage.
- Leading user-facing Line Pay Money project as new payment option for shopping mall.
- Guard MSSQL to MySQL Database migration:
- Design migration flow, EDD, run book and rollback plan.
- Implement batch job to purge order data for security manner with table partition technique.
- Discuss with DBA and API teams.
- Revamp legacy ASP code.
- Project finish without any impact online services.
- Project feature Develop:
- System performance enhancement, decrease OOM exception by 80% by avoiding GC LOH
- GPG Encrypt project enhancement.
- Create HTML to PDF service for every shopping invoice.
- Modify open-source packages.
- Modify open-source packages.
Senior Software Engineer • ASUSTeK Computer Inc.
Oct 2014 - Nov 2017
- Design and Develop Production Massive Data Analysis System, including statistics index such as CPK(Process capability index)
- Export a million data reports in a timely manner.
- Feature: Real time drill down analysis UI support.
- Develop internal ERP, CRM service.
Senior Software Engineer • Taiwan Integrated Disaster Prevention Engineering Consulting Co.,Ltd.
Feb 2012 - Jun 2014
- Design monitor system of building structure, including real-time FFT monitor system(with low cost solution), detect acceleration of bridge.
- Read time FFT(Fast Fourier Transform) monitor system.
- Visualize UI.
Skills
Languages
- DevOps
- Azure DevOps Service
- Jenkins
- Program language: C#, JavaScript.
- REST APIs, Console APP.
- Debug skills, WinDbg, memory issue, crash.
- Others:
- SQL, Agile
- Testing: TDD, BDD
- Statistics and Badminton
- Chinese - Native
- English - medium
