Tobias Negrui

I'm a highly adaptable individual that thrives on creating different projects that benefit either my personal or professional workflow in the most efficient way.

   +40741770101                [email protected]

  Cluj-Napoca, Romania   


Work Experience

Service Desk Engineer  •  Vohkus

March 2019 - Present

Vohkus is a company that provides IT Solutions and IT Services via hardware procurement, software offers and professionally trained engineers.


Achievements/Tasks
— Good communication skills with users from the customers regarding their issues
— Solid troubleshooting mindset for Windows PCs
— Writing and properly documenting technical steps for both users and colleagues
— Training my new colleagues in the first year
— Exchange, O365 Admin, Azure AD, Citrix Cloud, Windows Server, Windows AD and ServiceNow

Service Desk Engineer  •  NIXU

April 2017 - March 2019

NIXU is a cybersecurity company that is mainly focused on providing consultancy in this area of expertise for other companies.


Achievements/Tasks
— Categorization and troubleshooting level 1 tickets Zendesk, Confluence and Supportal
— Using monitoring systems Icinga and Zabbix
— Prioritizing calls/tickets and escalating as necessary
— Windows AD, O365 Admin Panel and CentOS usage CentOS was mainly for log reading

Internal IT

Call-Center Agent  •  CGSINC

July 2015 - November 2015

CGSINC in an outsourcing company focused on hiring young students who are entering the workplace. There focus in Sibiu was mainly call-center.


Achievements/Tasks
— Ability to multitask between multiple applications and files
— Fluency and accent in American English
— Strong communication skills with the customers
— Obtaining different types of information from the customer to either solve a solution or help
them choose a proper device/subscription


Education

2011 - 2015

Law University "Lucian Blaga" Sibiu

Law

2008 - 2011

Colegiul National Silvania

Highschool Diploma


Skills

User Experience


  • Microsoft Active Directory
  • ServiceNow
  • Azure Portal
  • Citrix Cloud
  • Linux Fedora
  • Exchange Server
  • Documentation

Certifications


  • Microsoft Azure Fundamentals (AZ-900)

Language


  • English - Native or Bilingual
  • Hungarian - Beginner
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