Tobias Negrui
I'm a highly adaptable individual that thrives on creating different projects that benefit either my personal or professional workflow in the most efficient way.
+40741770101 [email protected]
Work Experience
Service Desk Engineer • Vohkus
March 2019 - Present
Vohkus is a company that provides IT Solutions and IT Services via hardware procurement, software offers and professionally trained engineers.
Achievements/Tasks
— Good communication skills with users from the customers regarding their issues
— Solid troubleshooting mindset for Windows PCs
— Writing and properly documenting technical steps for both users and colleagues
— Training my new colleagues in the first year
— Exchange, O365 Admin, Azure AD, Citrix Cloud, Windows Server, Windows AD and ServiceNow
Service Desk Engineer • NIXU
April 2017 - March 2019
NIXU is a cybersecurity company that is mainly focused on providing consultancy in this area of expertise for other companies.
Achievements/Tasks
— Categorization and troubleshooting level 1 tickets Zendesk, Confluence and Supportal
— Using monitoring systems Icinga and Zabbix
— Prioritizing calls/tickets and escalating as necessary
— Windows AD, O365 Admin Panel and CentOS usage CentOS was mainly for log reading
Internal IT
Call-Center Agent • CGSINC
July 2015 - November 2015
CGSINC in an outsourcing company focused on hiring young students who are entering the workplace. There focus in Sibiu was mainly call-center.
Achievements/Tasks
— Ability to multitask between multiple applications and files
— Fluency and accent in American English
— Strong communication skills with the customers
— Obtaining different types of information from the customer to either solve a solution or help
them choose a proper device/subscription
Education
2011 - 2015
Law University "Lucian Blaga" Sibiu
Law
2008 - 2011
Colegiul National Silvania
Highschool Diploma
Skills
User Experience
- Microsoft Active Directory
- ServiceNow
- Azure Portal
- Citrix Cloud
- Linux Fedora
- Exchange Server
- Documentation
Certifications
- Microsoft Azure Fundamentals (AZ-900)
Language
- English - Native or Bilingual
- Hungarian - Beginner
