A professional computer engineer with seventeen years of customer facing experience dealing with digital video distribution, network management, packet inspection, and network analytics. Experienced in gathering requirements, presenting to audiences ranging from field technicians to chief technology officers, formulating customized solutions, troubleshooting customer issues, and developing new product prototypes. Accustomed to working in a fast-paced environment; skilled in: pre-sales, post-sales, solution design, and product management. Excellent at building strong customer relationships and learning new technologies.
Sold solutions to: tier 1, 2 and 3 cable and telephone companies, equipment manufacturers, content providers, and national broadcast networks, while acting as the technical resource of the sales team.
Supported named account managers in closing orders valued at or above $10 million and regularly meeting or exceeding quota.
Managed custom software integration with multiple hardware and software partners to create network management appliance server.
Created two full-stack, secure web applications in my spare time: https://uttles.com and https://foundirl.com
FoundIRL is also a Progressive Web Application (PWA)
I am proficient in Windows, MacOS, Ubuntu, RedHat, and other forms of Linux. I have many years of experience administering servers, mostly using Linux distributions, in both virtual environments and hardware appliances.
My experience with network monitoring and policy control has given me a broad knowledge of TCP/IP, Ethernet, DOCSIS, 3GPP, Internet Applications, IOT, and everything in-between. My years focused on Video Quality exposed me to the workings of MPEG, encryption, HLS, and DASH.
I regularly use the following applications to perform the necessary tasks:
Powerpoint, Excel, Outlook, Skype, Visio, Salesforce, Git, OpenStack, VMWare, VSCode, Sublime, and the old reliable terminal window.
Worked as the technical arm of the sales team to acquire new customers and up-sell new use-cases to existing customers of the Sandvine network policy umbrella of products. Managed customer relationships, trials, support, and solution designs for an array of internet service providers ranging from three thousand to three million subscribers. Collaborated with the Data Science team of a tier one cable operator to generate, customize, and operationalize multiple data streams. Developed applications to utilize the Sandvine APIs and third-party APIs to tackle customer opportunities and enhance the value of their Sandvine implementation.
Developed and managed Cervella product for secure network monitoring and secure access management using a set of technologies from previous products and various vendors. Developed a business plan and a prototype for a new product leveraging existing intellectual property.
Developed business cases, market analyses, requirements documents, and roadmaps. Managed development cycles by helping the engineering team understand use-cases and MRDs. Played a key role in complex customer trials using new and even prototype products, eventually winning several large deployments with top-tier MSOs. Architected customer experience monitoring solution for broadcasters and content providers.
Served as the technical liaison during the pre-sales process from initial presentations to installing and tracking complex trial systems. Managed accounts from the technical perspective, including: reporting bugs, providing updates on software, firmware, and technical support issues, and up-selling customers on new products. Identified key features and new products through customer relationships and assisted marketing and engineering in the development process.
Solved problems with IPTV set top boxes and IP networks in live customer deployments. Integrated IP STBs on site with TELCOs and MSOs from product demos to full rollouts. Served as technical liaison at TELCO industry trade shows. Responsible for setting up and demonstrating products in trial scenarios on customer premise.
Interacted with international and domestic cable operators to implement DTV distribution systems. Participated in weekly meetings with developers, project managers, and testers dealing with DVB product feature requests and change requests generated by customers and testers. Initiated and developed a test tracking database using Visual Basic and SQL Server utilized by testers and managers leading to improved test coverage, test cycle times, and quality metric reporting.
Masters of Business Administration
Focus: Emerging Technologies
Bachelor of Science
Focus: Computer Engineering
One year of Varsity Football
Six semesters of Cooperative Education Work Experience