Tommy Tao

(+886) 926-792-230, LINE ID : tao0310, [email protected], Taipei, Taiwan

Personal Summary

4+ years of internet industry experience in Business Development and Partnerships, recognized for contributions in exceeding sales targets and acquiring SMB, Enterprise Accounts, and Business Partners. Strong commercial sense with expertise in strategic partnership, relationship management, market expansion, growth strategies, agency development, and account management. Self-motivated, and goal-oriented, with excellent written, oral, and interpersonal communication skills. Successfully launched new markets from 0 to 1.

Experience

Business Development Manager, LINE Pay, May 2020 - Present

Responsible for Strategic Partnership, Merchant Acquisition, Agency Management, and Key Account Development for mobile payment service. 

- Acquired top prospect merchants in assigned industries in terms of F&B, Cosmetic, Retail, and Start-ups.

- Established key strategic initiatives to create new opportunities with banks, gateways, SIs, and POS vendors.

- Initiated strategies with agencies to increase sales performance by 30%, optimized go-live process by 15%.

- Maintained and created long-term relationships with key accounts, maximizing their financials, co-marketing executions, operations, engagement, and satisfaction.

- Organized Employee Welfare Committee, planned and hosted 8 company events, with 95% satisfaction rate.

- Worked cross-functionally within departments (Marketing, Ops, Legal, Finance) and organizations (LINE EC, OA, CB) to achieve better work efficiency and increase overall performance.

Business Development Manager, Deliveroo, Dec 2018 - Apr 2020

Responsible for Market Expansion, Key Account Sales, and Account Management for food delivery service. 

- Top performer in BD Team (over 200% target), been global top 5 BDM for 10 straight months. 

- Established relationships successfully and achieved 900+ signups with enterprise groups and SMB accounts.

- Achieved the highest merchant AOV (15% growth in six months) through successful account management. 

- Initiated growth strategy to increase customer acquisition rate by 35% with limited budget. 

- Won best team member award in H1 2019.

Business Development Specialist, Lore Master Tech Inc., Feb 2017- Nov 2018

Responsible for Sales Quota, Strategic Partnership, and Customer Acquisition for online interpretation service. 

- Partnered with OTAs and human agencies to exceed 150% customer acquisition target in 2018.

- Launched service in 3 CITY HALLs and achieved 60+ signups to reach 120% sales objectives in 2017 and 2018.

Education

Tamkang University, Bachelor's degree, Transportation Management

Additional Information

- Industry: Internet, E-Commerce, Mobile Payment, Ecosystem, O2O, Food and Beverage. 

- Tools: Salesforce, Looker, Docusign, Slack, Microsoft Office, and Mac OS. 

- Language: Mandarin (native), Taiwanese (native), English (fluent).

- Interests: Jogging, Bartending, and Drumming.

- Birthday: March 10, 1994.